Golf Pro Shop Service Agent (Seasonal)

Grand Traverse Resort and Spa • Acme, MI

1d • Onsite

About The Position

This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.

Requirements

• Previous knowledge of golf course operations and etiquette preferred.
• Customer service, and cashier experience helpful.
• Good knowledge and experience using computer.
• Prior experience with Microsoft Excel is helpful.
• Must be able to communicate well with others.
• Required to stand for long periods of time.
• Occasional lifting of items up to 50lbs may be necessary.
• May encounter customer complaints, long lines of people checking in, and high levels of phone calls.
• Must be able to handle these situations with tact and professionalism.
• Working inside the vast majority of the time.
• Hours anywhere from 6:00 am until 10:00 pm.
• Must be able to work in a fast paced environment.
• Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment.
• Must be able to work flexible hours and take on additional responsibilities when asked.
• Must adhere to company policies regarding strict confidentiality.

Responsibilities

• Greet golfers and other guests as they enter the Pro Shop
• Project a pleasant attitude to all guests, members and fellow performers
• Use of computer to check-in golfers on the electronic tee sheet (EZ Links)
• Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)
• Be familiar with the Pro Shop retail items and help the guests on the Sales floor
• Responsible for handling cash, credit cards, room charges, gift certificates and member charges
• Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc…
• Communicate with the Maintenance crew daily on conditions and golf car restrictions
• Communicate with Starters and Player Assistants on additions to tee sheet and other items
• Politely answer phones within three rings
• Properly book tee times on EZ Links
• Keep the Pro Shop clean and in order
• Complete all assignments requested of you
• Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
• Maintain open line of communication with Supervisor
• Use computer to complete End-of-Day reports and perform daily cash drops
• Must understand and abide by environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees