Golf Membership Facilities Supervisor

Biltmore Hotel Limited•Coral Gables, FL

About The Position

The Golf Membership Facilities Supervisor is responsible for overseeing the day-to-day operations of the Golf Members Club Lounge and associated membership facilities, ensuring a seamless, elevated experience for golf members. This role focuses on lounge readiness, locker room upkeep coordination, food and beverage order processing, and acting as the communication bridge between the Members Lounge, Kitchen, Food & Beverage operations, and Golf Operations. The position works closely with golf staff, golf management, and members to understand daily golf operations needs and to support specialty golf events, tournaments, and member activities. This role is not a traditional server position, but it does involve processing food and beverage orders, expediting (expo) food and beverages from the kitchen to members’ tables—including drinks—ensuring accuracy, presentation, and timely delivery, while maintaining exceptional standards of service, cleanliness, and attention to detail in alignment with Biltmore Standard Operating Procedures (BSOPs).

Requirements

A high school diploma or GED is required.
Minimum one year of experience in hospitality, food and beverage, or members club environment preferred
Must be able to: Speak, read, write, and understand the English language.
Must be able to: Compute accurate mathematical calculations.
Must be able to: Process food and beverage transactions accurately.
Must be able to: Provide clear, professional communication and directions.
Must be able to: Perform job functions with strong attention to detail, speed, and accuracy.
Must be able to: Prioritize, organize, and manage multiple tasks simultaneously.
Must be able to: Think clearly, remain calm, and resolve issues using sound judgment.
Must be able to: Follow directions thoroughly and consistently.
Must be able to: Understand and anticipate golf members’ service needs.
Must be able to: Work cohesively with golf staff, kitchen, restaurant, and lounge teams.
Must be able to: Work with minimal supervision.
Must be able to: Maintain confidentiality of member information and pertinent resort data.
Must be able to: Use a computer keyboard and POS system with confidence.
Must be able to: Possess moderate to advanced computer skills.
Must be able to: Adapt to a dynamic and fast-paced environment.
Must be able to: Move, lift, carry, push, pull, and place objects weighing up to 25 pounds.
Must be able to: Stand, sit, or walk for extended periods or an entire work shift.
Must be able to: Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Must be able to: Use, carry, and operate office and service equipment using finger dexterity.
Must be able to: Communicate effectively with members, employees, and managers through verbal communication, hearing ability, and visual acuity.
Must be able to: View a computer screen for extended periods of time.
Must be able to: Adapt to moderate indoor temperatures within the hotel environment.
Must be able to: Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Must be able to: Visually look at a computer for extended periods of time.
Must be able to: Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Responsibilities

Oversee daily readiness, cleanliness, and organization of the Golf Members Club Lounge, including breakfast setup and ongoing lounge maintenance.
Ensure locker room areas associated with the Golf Membership facilities are maintained, orderly, and communicated to appropriate departments when issues arise.
Work closely with golf staff, members, and the golf management team to understand daily golf operations needs and specialty golf event requirements.
Support and coordinate food and beverage service for golf-related events, tournaments, and member functions.
Serve as the primary communication liaison between the Golf Members Lounge, Kitchen, Restaurant, Food & Beverage leadership, and Golf Operations.
Coordinate and ensure timely delivery of food and beverage items to golf members.
Expedite (expo) food and beverages from the kitchen to members’ tables, including alcoholic and non-alcoholic drinks, ensuring proper presentation, accuracy, and temperature.
Process and ring up food and beverage orders accurately using the designated POS system. Ensure food and beverage orders are prepared correctly and delivered promptly and professionally.
Monitor quality, presentation, and completeness of food and beverage offerings prior to delivery. Maintain cleanliness of lounge seating, service stations, food pickup areas, and high-touch points throughout the day.
Assist with inventory awareness and communicate supply or product needs to leadership.
Uphold all departmental policies, safety standards, and BSOPs at all times.
Provide attentive, discreet, and personalized service to golf members.