Golf Front Desk, Whistling Straits
About The Position
Responsible for incoming calls, scheduling tee times, guest check-in, and handling all other front desk operations at Blackwolf Run. SPECIFIC RESPONSIBILITIES Perform and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems. This includes handling confirmation information, ensuring accuracy of reservations, guest check-in, and reconciliation of cash drawer. Greet and service customers in person and by phone. Answer general inquiries regarding golf courses; provide information regarding all hospitality businesses. Handle all cash transactions. Balance, deposit and record cash as necessary. Daily reconciliation of caddies with CME (Caddie Master Enterprises). Answer incoming phone calls. Route calls, take messages, and assist customers as needed. Assist in overseeing lost and found items. Ensure the golf shop, front desk, and all public areas are neat and orderly. Assist also in keeping general information displays stocked. Open and close the golf shop and front desk area according to established procedures. Assist Supervisor-Merchandising with inventory, golf shop sales, and maintaining order in the shop as needed. Handle complaints and suggestions according to policy. Perform other duties, as assigned, relating to the successful and smooth operation of the golf shop. Prepare and distribute monthly uniform schedule. Assist 1st Assistant-Inside with scheduling, training of Front Desk Clerk I, PGM Interns, and other seasonal staff. Create and manage shop sales incentive programs. This is a part-time, seasonal opportunity working both weekdays and weekends. Shifts will vary between 5:30 am and 9:00 pm.
Requirements
- Friendly, professional customer service skills
- Reliable, punctual, and able to work flexible hours (weekends/holidays)
- Ability to multitask in a fast-paced environment
- Comfortable standing for long periods
- Clean, professional appearance
- Knowledge of the game of golf
- Previous retail, customer service, or hospitality experience
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Responsibilities
- Perform and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems.
- Greet and service customers in person and by phone.
- Handle all cash transactions.
- Daily reconciliation of caddies with CME (Caddie Master Enterprises).
- Answer incoming phone calls.
- Assist in overseeing lost and found items.
- Ensure the golf shop, front desk, and all public areas are neat and orderly.
- Open and close the golf shop and front desk area according to established procedures.
- Assist Supervisor-Merchandising with inventory, golf shop sales, and maintaining order in the shop as needed.
- Handle complaints and suggestions according to policy.
- Perform other duties, as assigned, relating to the successful and smooth operation of the golf shop.
- Prepare and distribute monthly uniform schedule.
- Assist 1st Assistant-Inside with scheduling, training of Front Desk Clerk I, PGM Interns, and other seasonal staff.
- Create and manage shop sales incentive programs.
Benefits
- Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
