Golf Course Player Services Associate

Ko-Kwel Casino Resort Medford • Medford, OR

21h

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! The Player Services Associate is often the very first and very last impression a guest has of Bear Creek Golf Course. This role is about more than checking people in or ringing up a sale-it's about creating a welcoming, upbeat, and seamless golf experience that makes players want to come back again and again. As part of the Ko-Kwel Casino Resort family, this position helps connect hospitality, recreation, and community into one great day on the course. What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High School Diploma or GED preferred.
• A genuine enjoyment of working with people and creating positive guest experiences
• Previous customer service or cashiering experience in hospitality, retail, or service environments
• Familiarity with golf, golf course operations, or willingness to learn quickly
• Comfort using point-of-sale systems, reservation software, and basic technology
• Strong communication skills and the ability to stay calm and professional during busy periods
• Reliable transportation and consistent attendance
• Food Handler and OLCC certifications (or willingness to obtain them)
• Attention to detail, good judgment, and a team-first mindset
• Bonus points if you already know your way around golf equipment, merchandise, or driving range technology
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
• Comfortable communicating clearly and positively with both guests and teammates.

Responsibilities

• A friendly, professional presence that helps golfers and guests feel welcomed and taken care of from the moment they arrive.
• Help keep all bays clean and ready for guests by ensuring they are cleaned after each hour before seating the next group.
• Confidence handling point-of-sale transactions, tee time bookings, and cash reconciliation accurately.
• The ability to answer questions about the course, driving range, Toptracer bays, events, and general operations.
• Help keep all bays clean and ready for guests by ensuring they are cleaned after each hour before seating the next group.
• Jump in to assist as a server during busy times with food and drinks
• Care and attention when stocking, organizing, and maintaining pro shop merchandise and inventory.
• Flexibility to assist with league play, tournaments, and special events as needed.
• Pride in keeping the pro shop, service areas, and guest-facing spaces clean, organized, and inviting.
• Willingness to jump in where needed and adapt to changing daily priorities.
• Support other BCGC staff by assisting with serving, as needed.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED