General Manager, X-Border Platform

Redo • Draper, UT

20d • Onsite

About The Position

International commerce is broken for most Shopify merchants — inaccurate duty estimates, abandoned international checkouts, and customs headaches that kill conversion and drive returns. Redo has built the solution: a unified X-Border Platform that turns international commerce from a liability into a growth channel. We're looking for a General Manager to own it.
This is a founder-level role. You will own P&L, GTM, and product strategy for Redo's international x-border platform— beginning with international checkout with Landed Cost Guarantee. You'll set the direction, build the team, close the deals, and define what winning looks like. If you've been waiting for the right opportunity to run something that matters, with the resources to win and the autonomy to build it your way, this is it.

Requirements

• Deep experience in cross-border ecommerce, international logistics, or international payments — you understand how goods actually move across borders
• Proven track record of owning revenue: you've held a number, hit it, and grown it
• Experience building or scaling a product at a SaaS company, ideally in the Shopify ecosystem
• Operator mindset: you don't wait for permission, you define the problem and find a way to win
• Strong commercial instincts — you can close enterprise merchants, negotiate partnerships, and build a repeatable sales motion from scratch
• Excellent cross-functional collaborator: you know how to work with engineering, legal, finance, and operations to get things done without slowing down
• Communicates with clarity and directness — in writing, in meetings, and in front of customers

Nice To Haves

• Experience at a landed cost, customs tech, or DDP provider (Zonos, Passport, Global-e, Avalara, or similar)
• Familiarity with Shopify's checkout extension model and merchant tech stack
• Experience managing international operations across Canada, UK, or Australia
• Previous GM, BU Lead, or founding team experience at a high-growth startup

Responsibilities

• Own the X-Border Platform P&L — set revenue targets, manage the business to them, and hold yourself accountable to outcomes
• Define and execute GTM strategy: pricing, packaging, sales motion, channel partnerships, and market expansion
• Build and grow the merchant pipeline for international checkout and landed cost guarantee — from first pitch through close and onboarding
• Partner with engineering, product, and design to define the roadmap and prioritize what gets built
• Develop and own strategic partnerships and future carrier and customs broker relationships
• Recruit and lead a world-class team: AEs, product analysts, solutions engineers, and support
• Represent the X-Border team internally and externally — at merchant meetings, industry events, and executive reviews
• Operate with full transparency: weekly metrics updates, clear priorities, and tight feedback loops with the rest of Redo leadership

Benefits

• Working with a dynamic and innovative team in the fast-growing e-commerce industry.
• On-site gym with showers, pickleball, and basketball.
• Flexible PTO & company holidays.
• Monthly allowance for purchases from e-commerce stores to support both existing and potential customers.
• Company HSA contributions.
• Weekly lunches & fully stocked break room.
• $100/month babysitting reimbursement.
• Office is minutes from biking and running trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed