GM/HBC Manager - Gainesville, TX

Albertsons•Gainesville, TX

23d

About The Position

DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers with product suggestions, special orders, and food preparation ideas. Answer incoming calls promptly and resolve customer complaints, reporting to Store Director as needed. Engage in suggestive selling and other sales techniques via phone, intercom, and direct interaction. Department Operations Possess specific knowledge of duties performed by all department employees; oversee and assist with tasks such as product preparation and display. Implement proper and efficient product preparation and packaging techniques. Maintain bakery case cleanliness, visual appeal, and inventory levels. Ensure cleanliness, sanitation, and safety of the bakery area and equipment. Monitor and maintain proper temperatures during preparation, display, and storage. Staff Management Schedule, supervise, train, and assign duties to department employees. Ensure adequate staffing and service levels through effective scheduling. Monitor employee productivity and evaluate overall performance. Identify and train employees with high potential for advancement. Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures. Inventory & Cost Control Plan daily operations and monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to maintain adequate product quantity, quality, and freshness per division directives. Stock and rotate products; maintain organized cooler and freezer areas. Control shrink and manage costs effectively. Ensure proper code dating for all products within the department. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Train employees on store policies, sales procedures, and record-keeping requirements. Ensure adherence to department standards and company procedures. Merchandising & Displays Build effective promotional and seasonal displays. Rotate and discard outdated or spoiled products. Maintain cleanliness and organization of work areas and department. Receiving & Administrative Duties Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate products. Adhere to product temperature and storage guidelines; follow proper packaging techniques. Process administrative paperwork and maintain accurate department records.

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
Assist customers with product suggestions, special orders, and food preparation ideas.
Answer incoming calls promptly and resolve customer complaints, reporting to Store Director as needed.
Engage in suggestive selling and other sales techniques via phone, intercom, and direct interaction.
Possess specific knowledge of duties performed by all department employees; oversee and assist with tasks such as product preparation and display.
Implement proper and efficient product preparation and packaging techniques.
Maintain bakery case cleanliness, visual appeal, and inventory levels.
Ensure cleanliness, sanitation, and safety of the bakery area and equipment.
Monitor and maintain proper temperatures during preparation, display, and storage.
Schedule, supervise, train, and assign duties to department employees.
Ensure adequate staffing and service levels through effective scheduling.
Monitor employee productivity and evaluate overall performance.
Identify and train employees with high potential for advancement.
Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures.
Plan daily operations and monitor production processes for compliance and profitability.
Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
Control inventory to maintain adequate product quantity, quality, and freshness per division directives.
Stock and rotate products; maintain organized cooler and freezer areas.
Control shrink and manage costs effectively.
Ensure proper code dating for all products within the department.
Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Train employees on store policies, sales procedures, and record-keeping requirements.
Ensure adherence to department standards and company procedures.
Build effective promotional and seasonal displays.
Rotate and discard outdated or spoiled products.
Maintain cleanliness and organization of work areas and department.
Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate products.
Adhere to product temperature and storage guidelines; follow proper packaging techniques.
Process administrative paperwork and maintain accurate department records.