GM/HBC Manager

Albertsons•San Tan Valley, AZ

7d•Onsite

About The Position

PURPOSE: Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Drug (General Merchandise) Department, including supervising and training personnel to achieve sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management. DUTIES AND RESPONSIBILITIES: Champions Company and Division customer service programs to meet or exceed division customer service goals. Responsible for total store operations in the absence of the Store Director (see Store Director job description). Plans, organizes and directs day-to-day operations of the Drug Department, including the customer service/lobby areas (in some areas), exercising independent judgment and discretion. Conducts daily inspections of all Drug Department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements. Implements Company and Division operating and merchandising policies and practices. Controls shrink. Establishes Drug Department operating procedures as required for implementation of Company and Division policies and/or Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions. Orders general merchandise product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room and all Drug Department areas, including the customer service/lobby area of the store (in some Divisions). Maintains orderly conditions in the back room and keeps back room inventory to a minimum. Supervises receiving, storing, stocking, pricing and merchandising of all general merchandise products. May utilize hand trucks, pallet jacks, compactor and the bailer. Properly accounts for merchandise received. Handles positive associate customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, sales and labor. Schedules Drug Department associates appropriately to ensure adequate coverage and service levels. Directs, motivates, trains, and participates in the hiring, transfer and selection of all Drug Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures. Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action. Resolves associate complaints where appropriate and reports action taken to Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities. Communicates sales goals, department performance and sales opportunities to department associates and other members of management to ensure positive results. Answers and responds to incoming calls appropriately. Receives and effectively resolves customer complaints and reports to the Store Director, as appropriate. Attends required training and sales meetings. Builds and maintains positive associate morale. Complies with and ensures compliance with all Company policies and procedures. Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records. Responsible for performing all job duties with honesty and integrity and in compliance with Company policies, practices and procedures.

Requirements

Requires a retail background with prior management experience related to retail operations
Requires a thorough understanding of overall Company practices, policies and procedures
Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain composure in dealing with customers, vendors and co-workers
Basic knowledge of employment laws and workplace practices is required
Must be friendly and courteous
Must take initiative and maintain composure in dealing with customers, co-workers and vendors as well as can concentrate and deal with interruptions and customer complaints, etc.
Must identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins
Requires the ability to judge and react to business activity
Requires basic knowledge of every position in the store
Requires knowledge of basic math and accounting and computer software
Requires knowledge of and compliance with state, local and federal regulations
Strong business and financial knowledge
Must have extensive working knowledge of profit and loss statements
Must have the knowledge and ability to implement emergency procedures, including equipment and computer software malfunctions
Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results
Must stand and walk for long periods of time
Must reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs
Mental alertness is necessary to ensure safe and accurate completion of work activities
Requires the ability to be able to cover for various positions throughout the store as required
Complies with and ensures compliance with Company grooming standards and dress code
Good attendance is required

Responsibilities

Directs and controls the operation of the Drug (General Merchandise) Department
Supervising and training personnel to achieve sales and profit objectives
Provides feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management
Champions Company and Division customer service programs to meet or exceed division customer service goals
Responsible for total store operations in the absence of the Store Director
Plans, organizes and directs day-to-day operations of the Drug Department
Conducts daily inspections of all Drug Department sections and initiates corrective measures
Implements Company and Division operating and merchandising policies and practices
Controls shrink
Establishes Drug Department operating procedures as required
Implements emergency procedures in the event of equipment and computer software malfunctions
Orders general merchandise product and maintains inventory levels according to Division directives
Supervises the processing of all reclamation
Maintains orderly and in stock conditions in back room and all Drug Department areas
Supervises receiving, storing, stocking, pricing and merchandising of all general merchandise products
Properly accounts for merchandise received
Handles positive associate customer and vendor relations
Engages in suggestive selling and other sales techniques
Monitors daily log sheet, purchase report, sales and labor
Schedules Drug Department associates appropriately to ensure adequate coverage and service levels
Directs, motivates, trains, and participates in the hiring, transfer and selection of all Drug Department personnel
Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures
Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action
Resolves associate complaints where appropriate and reports action taken to Store Director
Immediately reports any potential serious policy violations to the Store Director and assists in appropriate handling
Identifies and trains associates with high potential for advancement opportunities
Communicates sales goals, department performance and sales opportunities to department associates and other members of management to ensure positive results
Answers and responds to incoming calls appropriately
Receives and effectively resolves customer complaints and reports to the Store Director, as appropriate
Attends required training and sales meetings
Builds and maintains positive associate morale
Complies with and ensures compliance with all Company policies and procedures
Maintains confidentiality concerning associates, store sales, and Company information
Maintains accurate department records
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies, practices and procedures