(USA) GM Coach (Non-Complex) - WM

Walmart•Mays Landing, NJ

23h•Onsite

About The Position

The GM Coach leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and communicating business objectives. This role involves collaborating on store operations, technology, merchandising, and company direction, as well as leading change efforts. The coach models exceptional customer service, manages customer service initiatives, resolves issues, and implements action plans for improvement. A key aspect is driving financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes to mitigate shrink and achieve profit goals. The position includes providing supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and fostering a belonging mindset. It also involves coordinating job-related activities, maintaining stakeholder relationships, supporting business initiatives, identifying goals, building accountability, and promoting continuous learning. The GM Coach ensures compliance with company policies, supports the company's mission, values, and ethics, and utilizes the Open Door Policy. The role emphasizes building high-performing teams, embracing diversity, creating an inclusive workplace, and empowering talent. It requires acting with integrity, maintaining high ethical standards, modeling Walmart values, and supporting the company's regenerative goals. The coach must serve customers by prioritizing their needs, adapting to shopping behaviors, and applying business models, making data-driven decisions. Finally, the role encourages striving for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, learning from mistakes, driving continuous improvements, and adopting new technologies.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach).
Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
Ensure customer needs, complaints, and issues are successfully resolved.
Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.
Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Manage and assist in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assign duties, set clear expectations, provide associate recognition, and communicate expectations consistently and effectively.
Promote a belonging mindset in the workplace and recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs.
Identify and communicate goals and objectives, build accountability for and measure progress in achieving results.
Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilize and support the Open Door Policy and provide direction and guidance on applying these in executing business processes and practices.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences.
Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform.
Work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values to support and foster our culture and hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans.
Make decisions based on data, insights, and analysis, balance short and long-term priorities, and consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.