(USA) GM Coach (Non-Complex) - WM

Walmart•Montgomery, AL

1d•Onsite

About The Position

This position involves leading and developing teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. The GM Coach communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction, while also introducing and leading company change efforts and providing clear expectations and guidance to implement business solutions. The role models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs are resolved. Key responsibilities include driving financial performance and sales by reviewing P&L statements, managing budgeting and expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink. The position also provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset. It requires coordinating job-related activities, building stakeholder relationships, identifying improvement opportunities, and ensuring compliance with company policies and values. Walmart, founded by Sam Walton, is committed to helping customers save money and is reinventing the shopping experience, with associates playing a crucial role in shaping the future of retail.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates
Touring stores and providing feedback (TourtoTeach)
Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
Introducing and leading company change efforts
Providing clear expectations and guidance to implement business solutions
Communicating business objectives to teams effectively
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
Managing and supporting customer service initiatives (for example, store of the community and community outreach programs)
Ensuring customer needs, complaints, and issues are successfully resolved
Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements
Managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales
Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates
Assigning duties, setting clear expectations, providing associate recognition
Communicating expectations consistently and effectively
Promoting a belonging mindset in the workplace
Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
Supporting plans and initiatives to meet customer and business needs
Identifying and communicating goals and objectives
Building accountability for and measuring progress in achieving results
Identifying and addressing improvement opportunities
Demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans
Utilizing and supporting the Open Door Policy
Providing direction and guidance on applying these in executing business processes and practices
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Works collaboratively, builds strong and trusting relationships
Communicates with impact, energy, and positivity to motivate and influence
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans
Makes decisions based on data insights and analysis
Balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)