Global Strategic Account Manager

Vertiv • Westerville, OH

1d

About The Position

Vertiv's Global Strategic Account Managers are responsible for supporting Global
Account Directors in driving strategy, growth, and enterprise-wide alignment
across the organization’s largest global accounts. They will be accountable for
supporting acceleration of revenue expansion through innovative product
solutions, expanded service offerings, and deeper strategic partnerships. Acting
as a trusted advisor to senior client stakeholders, the role requires the
ability to influence and guide decision-makers at all levels while aligning
cross-functional teams to deliver measurable business impact.

Success in this position demands strong executive presence, commercial acumen,
and the ability to lead across complex, matrixed environments. The Global
Account Manager will partner closely with lines of business, regional sales and
service organizations, and senior leadership to ensure seamless execution and
exceptional customer outcomes. Collaboration across global divisions is
essential, as is the ability to build credibility and lasting relationships with
senior leaders within each client organization.

Requirements

• BA or BS in Business, Marketing, Communications, or similar field
• 3-5 years of customer-facing experience in a Sales/Account Leadership role working with high profile accounts.
• Demonstrated ability to close complex transactions through direct influence with multiple decision makers.
• Excellent organizational, analytical, and interpersonal skills.
• Must be a self-starter and follow projects to completion with minimal supervision.
• Must be able to work under different levels of pressure with strong interpersonal and leadership skills.
• Must be an effective motivator with an enthusiastic desire to succeed.

Nice To Haves

• MBA or other advanced degree.
• Project management expertise.

Responsibilities

• Support the development and profitable growth of assigned global key data center accounts, driving long-term strategic value and lifecycle account management.
• Serve as an interface between the customer and the organization, representing the company in strategic, commercial, and account-related activities across headquarters, regions, and business units.
• Build, develop, and maintain executive-level relationships to strengthen customer satisfaction, retention, and long-term partnership alignment.
• Develop and execute short- and long-term account strategies aligned to corporate objectives to achieve or exceed assigned financial and growth targets.
• Identify and expand new business opportunities within assigned accounts and adjacent market segments, increasing account penetration and solution adoption.
• Execute strategic account planning and analysis to determine optimal solution positioning, value proposition development, and sales execution strategies that clearly articulate differentiated value.
• Deliver executive-level communications, effectively influencing decision-makers through data-driven insights and clear business justification.
• Collaborate cross-functionally to ensure successful contract execution, operational alignment, and delivery of products and services in accordance with customer expectations and contractual requirements.
• Maintain disciplined opportunity management within CRM systems and ensure visibility, forecasting accuracy, and coordinated engagement across the account ecosystem.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees