Global Strategic Account Manager

Ericsson • Nashville, TN

18h • Remote

About The Position

As a Global Strategic Account Manager, you will cultivate and expand relationships with key accounts that are critical to the organization’s long-term success. You will identify cross-sell and upsell opportunities, resolve issues efficiently, and ensure an exceptional customer experience.

Requirements

• Bachelor’s degree accompanied by eight (8+) years of successful outside sales experience in wireless or wireless related technology, including at least three (3+) years in strategic account management and/or sales leadership.
• Demonstrated success in sustaining and expanding key client relationships.
• Proven ability to uncover potential within assigned accounts and create compelling opportunities.
• Outstanding communication and interpersonal skills with a talent for building strong client partnerships.
• Advanced negotiation and problem-solving capabilities.
• Proficiency with Salesforce and Microsoft Office applications.
• Extensive experience and knowledge of the networking and wireless markets.
• Expertise in implementing and leading indirect channel sales models alongside direct sales initiatives.
• A passion for winning, a strategic business mindset, and exceptional collaboration skills.
• Ability to deliver a clear, compelling value proposition to customers and partners.
• This is a remote position based in Tennessee. Candidates must currently reside within the territory.

Responsibilities

• Serve as the strategic lead for high-value named accounts, ensuring sustained client satisfaction and mutual growth.
• Develop a robust pipeline that supports achievement of quarterly and annual sales and revenue targets.
• Design and execute strategic account plans centered on shared success and measurable customer value.
• Drive net-new business by researching, qualifying, engaging, presenting, and closing prospective clients.
• Build and deepen relationships with priority stakeholders, understand their critical business challenges, and recommend solutions that deliver meaningful impact.
• Identify and capture upsell and expansion opportunities within existing accounts and adjacent markets by proactively positioning solutions to new stakeholders.
• Maintain a comprehensive pipeline of opportunities across named accounts, including renewals, projects, and share-of-wallet initiatives.
• Provide management with clear, timely updates on customer activity, opportunity status, renewals, and strategic plan progress.
• Coordinate internal resources—support, service, and leadership—to surpass account performance objectives and customer expectations.
• Champion and enhance the company’s brand reputation within the marketplace.
• Leverage CRM tools for all aspects of account management, from lead generation and account setup through order fulfillment.
• Engage in ongoing professional development aligned with the company’s business focus.
• Adhere to all corporate policies and procedures.

Benefits

• Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
• We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level