Global Services Tech II

Ashley Furniture Industries • Memphis, TN

3d

About The Position

Independent technical role supporting enterprise-wide systems
across Manufacturing, Distribution, Supply Chain, Retail, and Back Office
operations. Provides advanced troubleshooting and system support while
maintaining documentation and implementing technical solutions.

Requirements

• Associate degree in Computer Science/Information Systems or equivalent experience
• 3+ years endpoint technical support experience
• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple Certified Support Professional (ACSP)
• Windows/Mac OS troubleshooting
• Network infrastructure support
• Hardware diagnostics
• Mobile device management
• Printer system maintenance
• Strong communication abilities
• Problem-solving expertise
• Time management
• Documentation proficiency
• Customer service focus
• Team collaboration
• Occasional domestic travel
• Flexible schedule availability
• ITIL process knowledge
• Continuous improvement mindset
• Multi-project management ability

Responsibilities

• Manage IT ticketing system for hardware/software issues
• Support multi-platform environments (Windows, Apple, Linux)
• Configure and troubleshoot mobile devices and scanners
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Network cable installation and maintenance
• Desktop/laptop/tablet imaging and deployment
• Software installation and configuration
• Asset and inventory tracking
• Network infrastructure support
• Vendor liaison and coordination
• Maintain knowledge base documentation
• Implement process improvements
• Follow escalation procedures
• Monitor warranty periods
• Track IT assets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees