Global Tech Services Senior Manager - Engineering
About The Position
As Global Tech Services Engineering Senior Manager, you will serve as both a hands-on technical leader and people manager, directly contributing to and guiding our enterprise Global Tech Services management initiatives while leading a team of skilled engineers. This dynamic role combines deep technical expertise with team leadership, requiring you to actively participate in complex technical solutions while mentoring and developing your team. You will work alongside your team members, contributing to code development, system architecture, and technical implementation while ensuring team objectives align with organizational goals. Your hands-on involvement includes developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While managing your team's workflow and professional development, you'll maintain an active role in technical decision-making, solution architecture, and complex problem-solving. The position requires you to balance technical contributions with leadership responsibilities, including code reviews, technical documentation, and direct participation in challenging projects. As a working manager, you'll collaborate with your team on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both guide your team and contribute directly to technical solutions. This role emphasizes maintaining technical proficiency while developing your team's capabilities, ensuring knowledge transfer, and fostering a culture of technical excellence and innovation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- 5+ years of IT operations management experience
- Strong leadership skills with proven experience managing technical teams
- Expert knowledge of IT infrastructure, security protocols, and best practices
- Excellence in project management and budget oversight
- Strong analytical and problem-solving capabilities
- Outstanding communication and stakeholder management skills
- Experience with IT service delivery and ITIL frameworks
- Ability to travel domestically as needed
- Flexibility to work extended hours when required
- Strong commitment to ethics, integrity, and trust
Responsibilities
- Lead and mentor a team of MECM administrators and technicians
- Develop and execute strategic initiatives for Global Tech Services management
- Align MECM operations with organizational IT objectives
- Drive continuous improvement in Global Tech Services management processes
- Manage relationships with vendors and stakeholders
- Oversee MECM infrastructure, including system upgrades and migrations
- Manage comprehensive software deployment strategies through Software Center
- Direct application packaging, testing, and deployment processes
- Ensure system security, compliance, and patch management
- Monitor and maintain system health and performance
- Administer Microsoft Exchange environment
- Develop and maintain cross-platform imaging solutions
- Lead the development and maintenance of software deployment packages
- Design and manage Software Center functionality and user experience
- Establish packaging standards and quality control procedures
- Create and maintain Windows application packaging
- Develop PowerShell automation scripts
- Manage deployment configurations and schedules
- Direct testing protocols and validation procedures
- Maintain security baselines and compliance standards
- Oversee disaster recovery and business continuity planning
- Manage system documentation and standard operating procedures
- Monitor and report on system metrics and KPIs
- Implement and maintain device patching management
- Oversee mobile device management solutions
Benefits
- Health, Dental, Vision, Employee Assistance Program
- Paid Vacation, Holidays, and Your Birthday off
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Ashley Wellness Centers (location specific) and Medical Tourism
- Telehealth
- 401(k) and Profit Sharing
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
