Global Security Regional Investigations Manager

JPMorganChase•Chicago, IL

About The Position

Join JPMorgan Chase, a leading financial institution with a rich 200-year history. We offer innovative financial solutions to a diverse clientele, and a competitive rewards package including base salary, discretionary incentive compensation, and comprehensive benefits. We are committed to diversity and inclusion, providing equal opportunities for all. Be a part of our Global Security team, ensuring the safety of our operations, people, and assets on a global scale. As a Global Security Regional Investigations Manager within the Global Security team, you will oversee a team of investigators handling complex and sensitive employee investigations related to fraud and Code of Conduct violations. You will collaborate closely with various departments, including Legal, Human Resources, Employee Relations, Compliance, and Audit, to maintain the safety and integrity of our operations. Your responsibilities will include managing a team tasked with gathering evidence, analyzing data, identifying fraudulent transactions, and recommending changes to systems, processes, and procedures to mitigate risks. This role offers the opportunity to protect our company's assets and reputation while working in a dynamic and inclusive environment.

Requirements

Experience in financial fraud investigations, related Law Enforcement or Retail Banking operations.
Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
Able to articulate sophisticated fact patterns to non-technical line of business risk partners
Memorialize investigations and comply with regulatory reporting requirements.
A demonstrated bias toward action.
Excellent written and verbal communication skills are required.
Able to brief GS management on key issues in a timely fashion.

Nice To Haves

Bachelor's degree and related field or work experience.
Knowledge of online banking systems, telephone banking platforms, Electronic Funds Transfer (EFT) systems, and/or risk management preferred.
Industry recognized certifications such as CFE, PCI, etc.
Prior management experience, preferably involving investigations or bank operations.

Responsibilities

Manage the investigation process, with a focus on gathering evidence for investigations.
Evidence is compiled in a logical fashion to identify suspects and perform root cause analysis.
Work closely with Risk and other key LOB personnel to analyze controls based on investigation findings and recommend enhancements/remediation.
Identify and analyze fraudulent transactions to mitigate reputational and financial risk.
Recognize opportunities for addressing fraud issues, risks and exposures.
Maintain strong liaison and working relationships with federal, state and local law enforcement and regulatory agencies.
Gathering evidence, interviewing witnesses and subjects, documenting in case management system, working with law enforcement for the prosecution of investigations, complying with regulatory requirements, and identifying control and procedural issues.
Safeguard highly sensitive and confidential information.