Global Salesforce Training and Adoption Leader (Remote)

Arthur J Gallagher & Co.•Rolling Meadows, IL

74d•Remote

About The Position

We are looking for aâ¯Global Salesforce Training and Adoption Leaderâ¯to spearhead the adoption of Salesforce and other critical sales tools across 8 divisions and 11 Salesforce instances totaling over 9,000 users. This role is not just about training-it's about inspiring change, driving engagement, and building a culture where Salesforce and other sales tools become indispensable resources for our producers and sales leaders. The ideal candidate will be a visionary leader with at least a decade of experience who can manage a team of trainers, collaborate with the Salesforce product team to ensure successful launches of new features, and oversee training for a suite of sales tools, including ZoomInfo, LinkedIn Sales Navigator, MiEdge, and others. This is an exciting opportunity to lead a high-impact team, partner with stakeholders across the organization, and create a lasting impact on how we leverage technology to achieve our ambitious growth goals. This position can be entirely virtual/remote/work from home and you can sit anywhere in the US or Canada.

Requirements

Proven ability to lead and inspire teams, engage with senior leaders, and drive strategic initiatives.
Experience managing and developing a team of trainers to deliver impactful training programs.
Experience in leading programs within an insurance brokerage.
Deep understanding of Salesforce capabilities, configuration, and best practices, including experience with Salesforce releases and updates.
Familiarity with other sales tools such as ZoomInfo, LinkedIn Sales Navigator, MiEdge, and their integration into the sales process.
Exceptional training and presentation skills, with the ability to design and deliver engaging programs and materials.
Advanced communication skills, with demonstrated ability to influence and motivate diverse audiences.
Ability to work collaboratively in a fast-paced, matrixed environment, balancing multiple priorities and initiatives.
Self-motivated, proactive, and responsive, with a strong ability to adapt to changing needs and challenges.

Responsibilities

Define the overall CRM adoption strategy and approach, working across various business divisions and stakeholder groups.
Own the development and delivery of the standard suite of Salesforce training programs, ensuring users are equipped to maximize the platform's capabilities.
Extend training for other critical sales tools, including ZoomInfo, LinkedIn Sales Navigator, MiEdge, and others, ensuring seamless integration into the sales process.
Ensure training programs are tailored to the needs of different user groups, including new hires, experienced producers, and sales leaders.
Lead, mentor, and manage a team of trainers, ensuring they are equipped to deliver high-quality, impactful training programs across all divisions.
Set clear goals and expectations for the training team, monitor performance, and provide regular feedback to drive excellence.
Ensure the training team is aligned with the overall adoption strategy and equipped to support users at all levels of the organization.
Leverage WalkMe to create interactive, in-app guidance and training experiences that drive Salesforce adoption and enhance user proficiency.
Monitor WalkMe usage and effectiveness, refining content to address user needs and improve adoption outcomes.
Develop and execute a comprehensive communication strategy to build awareness, generate enthusiasm, and reinforce the value of Salesforce and other sales tools across the organization.
Create compelling content, including emails, intranet updates, and presentations, to keep users informed and engaged.
Work with the CRM Field Engagement team to support the team's field presence by actively participating in branch meetings, sales huddles, and leadership discussions.
Develop and implement a personalized coaching practice to support producers and sales leaders in maximizing their use of Salesforce and other sales tools.
Act as a trusted advisor to leadership, providing insights and recommendations to drive adoption and improve sales performance.
Partner with the Salesforce product team to stay informed about new features, capabilities, and updates.
Develop and execute strong launch plans for new Salesforce features, ensuring users are prepared to adopt and leverage these enhancements effectively.
Collaborate with the product team to align training and communication strategies with upcoming releases and updates.
Act as the bridge between the product team and end users, ensuring feedback from the field is incorporated into future enhancements.
Lead the adoption program across multiple Salesforce instances and divisions, ensuring consistency in training, communication, and user engagement strategies.
Develop scalable solutions to support adoption across diverse geographic regions and business functions.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program