Global Sales & Service Transformation Director

Getinge

4d

About The Position

As a seasoned Global Sales & Service Transformation Director you will step into a fast‑moving environment, amplifying the progress already underway and driving decisive execution across our global Sales and Service back‑office operations.
You will drive the harmonization and optimization of processes across a 900‑person organization currently working within multiple country‑specific SAP and Salesforce environments.
As we move toward SAP S/4HANA, this position presents a rare opportunity to standardize and modernize our core operational workflows—enhancing efficiency, strengthening quality and compliance, and improving the customer experience on a global scale.
You will operate at the intersection of business, technology, and change management, collaborating closely with key market stakeholders and an external consulting partner to design and implement the future‑state operating model.

Requirements

• 10-15 years’ experience leading global process transformation initiatives in Sales, Service, or Back-Office operations
• Strong background in process excellence, continuous improvement, or business process reengineering
• Hands-on experience with SAP (ideally S/4HANA transformations); familiarity with Salesforce environments is a strong plus
• Experience working with external consulting partners on large-scale programs
• Demonstrated ability to lead cross-cultural, cross-functional teams in a global environment
• Strong facilitation skills and experience running process design workshops
• Data-driven mindset with interest or experience in AI, automation, or intelligent process optimization

Responsibilities

• Lead Global Process Harmonization Assess current Sales & Service back-office processes across regions
• Identify optimization opportunities and define standardized global processes using an 80/20 harmonization approach
• Drive SAP S/4HANA Process Transformation Translate business needs into scalable, future-ready process blueprints aligned with the SAP S/4HANA upgrade
• Ensure alignment between process design and system capabilities across SAP and Salesforce environments
• Develop the Global Process Blueprint Establish and lead a cross-functional working team with representatives from the US, Germany, UK, France, and Italy
• Facilitate workshops to design, validate, and document end-to-end processes
• Balance global standards with critical local requirements
• Partner with External Consultants Collaborate to leverage best practices, methodologies, and delivery expertise
• Act as the key internal counterpart, ensuring business ownership and long-term sustainability of solutions
• Enable AI-Driven Process Evolution Identify opportunities to progressively integrate AI and intelligent automation into back-office processes
• Support the roadmap for increasing digital enablement and data-driven decision-making
• Deliver Measurable Business Impact Drive improvements in customer satisfaction, service quality, compliance, and operational efficiency
• Define and track KPIs to ensure transformation outcomes are achieved
• Champion Change and Adoption Act as a transformation leader, aligning stakeholders around the vision and benefits of harmonized processes
• Support communication, training, and adoption efforts across regions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed