Director, OTC Transformation - Global Business Services

Diebold Nixdorf•North Canton, OH

16h•$140,000 - $175,000

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Director, OTC Transformation - Global Business Services is responsible for driving global implementation of the Order to Cash strategy, ensuring standardization, supporting transformation initiatives, and enabling consistent adoption across regions, shared services, and BPO partner. The Director acts as the Global Delivery Leader’s key partner to ensure global process consistency, strong controls, and improved performance.

Requirements

Bachelor’s degree in accounting, business, or related field; advanced degree or certifications (CPA, CA, Lean Six Sigma) preferred.
10+ years of experience in OTC, finance operations, shared services, or global process transformation.
Strong experience in audit, including SOX, internal controls, and audit-related processes.
Demonstrated ability to execute transformation initiatives in global or matrixed environments.
Strong stakeholder management and influence skills.
Knowledge of OTC technologies, automation, workflow, and analytics tools.
Travel: Up to 10%.
Prefer EST or CST time zone.

Nice To Haves

System implementation, SAP, Oracle preferred.
Excellent communication, problem‑solving, and execution leadership abilities.
Detail oriented, organized, and able to work in ambiguous environments.

Responsibilities

Oversee operational compliance with SOX, internal controls, audit requirements, and enterprise policies.
Ensure documentation, testing, remediation, and audit readiness activities are completed globally.
Partner with Internal Controls, Finance, and Audit teams to manage control improvements and mitigate risk.
Ensure adoption of global OTC processes, policies, and controls.
Lead change management, training, and communications to support new processes and technologies.
Partner with operational and BPO leaders to embed improvements and ensure sustained performance.
Monitor OTC KPIs (DSO, billing quality, dispute cycle times, etc.) and ensure corrective actions are implemented.
Conduct root cause analyses and collaboration with regions to drive improvement initiatives.
Support deployment of automation, workflow, analytics, and AI tools aligned to the OTC roadmap.
Ensure technology solutions align with global process and control requirements.
Oversee operational compliance with SOX, internal controls, audit requirements, and enterprise policies.
Ensure documentation, testing, remediation, and audit readiness activities are completed globally.
Partner with Internal Controls, Finance, and Audit teams to manage control improvements and mitigate risk.