Global Sales Commissions Relationship Analyst
About The Position
The Relationship Analyst is responsible for supporting commission billing, reporting, and collections for the Global Sales organization. This role serves as the primary liaison between Choice Hotels International and third‑party billing and distribution partners, ensuring accurate data transmission, timely issue resolution, and full property enrollment in commission processes. The analyst plays a key role in improving commission collection efficiency, reducing invoice aging, and mitigating revenue risk. Through reporting, analytics, and cross‑functional collaboration, this position helps shape future group and transient commission billing strategies. The role operates as an individual contributor and partners closely with Billing, Finance, Global Sales, and Operations.
Requirements
- 4–7 years of experience in billing operations, commissions processing, distribution, financial operations, or a related field.
- Experience with Onyx or another commissions processing system strongly preferred.
- Proficiency with reporting, analytics, and data management tools; experience working with large data sets.
- Experience using CRM systems, case management platforms, or reporting tools (e.g., Salesforce).
- Vendor and partner relationship management
- Strong analytical and data interpretation skills
- Cross‑functional communication and collaboration
- Problem‑solving and systems thinking
- Proactive issue identification and prevention
- Bachelor’s degree in Business, Finance, Hospitality, or a related field or equivalent combination of education and work experience.
Nice To Haves
- Experience supporting or partnering with sales organizations and external vendors preferred.
Responsibilities
- Third‑Party Billing & Distribution Partner Management Serve as the primary point of contact for day‑to‑day operational issues with third‑party billing and distribution partners, including data discrepancies, rejected files, missing submissions, and system inquiries.
- Partner with internal billing subject matter experts to validate data accuracy and resolve integration or transmission issues in a timely manner.
- Lead and track property enrollment into commission billing processes, ensuring consistent and accurate data transmission across all participating properties.
- Group Commissions Billing & Collections Collaborate with Global Sales and internal stakeholders to design, document, and implement processes for group commissions billing and collections.
- Support initiatives that improve group commission collection efficiency and reduce outstanding balances.
- Reporting & Analytics Manage and deliver recurring commission reporting, including summaries of rejected transactions, transmission accuracy, invoice aging, and potential revenue risk.
- Develop and maintain dashboards and reports related to data transmission accuracy, overdue invoices, unregistered properties, and case resolution metrics.
- Analyze trends and share insights with stakeholders to support continuous process improvement and reduction of revenue leakage.
- Case Management & SOP Compliance Coordinate case prioritization and service level agreement (SLA) adherence in partnership with the Commissions Collections Supervisor.
- Identify recurring issues, perform root‑cause analysis, and recommend corrective actions to reduce rework and prevent future errors.
- Support the integration and ongoing use of transient commission workflows within Salesforce or other case management tools.
- Cross‑Functional Coordination Work closely with Billing, Finance, Global Sales, and Operations to resolve issues, improve transparency, and streamline commission processes.
- Provide regular updates on performance trends, operational risks, and improvement opportunities to leadership.
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
