Third Party Commissions Collections Analyst

Choice Hotels International

5d • $57,000 - $67,000 • Remote

About The Position

The Collections Analyst – OTA & Distribution Operations is responsible for managing day‑to‑day commission recovery workflows across online travel agency (OTA) partners, including Booking.com, Expedia, and other third‑party distribution channels. This role combines operational execution, partner communication, data validation, and reporting oversight to ensure timely recovery of outstanding payments and compliance with rate parity standards. The analyst will own OTA case prioritization and resolution, drive process consistency, and identify systemic issues to prevent recurring payment and data errors. Working cross‑functionally with Distribution, Billing, Finance, and Sales teams, this role plays a critical part in protecting revenue and maintaining strong external partner relationships.

Requirements

• 4–7 years of experience in OTA operations, hotel distribution, revenue management, financial operations, or a related field.
• Direct experience managing OTA commission workflows and third‑party partner issue resolution strongly preferred.
• Experience validating large data sets and reconciling financial or transactional data.
• Proficiency with data visualization and reporting tools (e.g., dashboards, spreadsheets, BI tools).
• Experience with Salesforce or similar CRM / case management platforms.
• Strong working knowledge of Microsoft Office products, particularly Excel.
• Vendor and partner relationship management
• Data validation and analytical problem‑solving
• Cross‑functional communication and collaboration
• Issue resolution and operational follow‑through
• Continuous improvement and process optimization mindset
• Bachelor’s degree in business, finance, hospitality, or a related field or equivalent combination of education and work experience.

Responsibilities

• Serve as the primary point of contact for OTA partners regarding unpaid commissions, data discrepancies, and property suspension issues.
• Manage day‑to‑day commission recovery workflows, ensuring cases are prioritized, resolved, and documented consistently.
• Coordinate with Distribution leadership to align operational issue resolution with broader strategic partner relationships.
• Ensure timely escalation, follow‑up, and closure of OTA‑related issues to minimize revenue risk and listing suspensions.
• Support rate parity monitoring and resolution efforts, as well as other channel‑related projects on an ad‑hoc basis.
• Validate OTA data and partner with Billing subject‑matter experts to resolve upstream transmission and reconciliation errors.
• Build, maintain, and enhance OTA‑specific reporting and dashboards to track payment trends, aging, suspension rates, and operational KPIs.
• Monitor and report on performance indicators including suspended property counts, average suspension duration, and expected revenue at risk.
• Partner with the Collections team to ensure OTA cases follow defined prioritization logic, aging thresholds, and service‑level agreements.
• Identify recurring or systemic issues and drive cross‑functional solutions to improve accuracy, efficiency, and prevention.
• Support the integration of OTA cases into Salesforce as part of centralized case management and reporting.
• Coordinate billing‑related escalations between commercial, finance, and operational teams to support timely resolution.
• Provide regular insights, reporting, and recommendations to senior leadership on OTA performance and revenue recovery trends.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees