Global Relationship Management – US Asset Managers Senior Vice President

State Street • Boston, MA

1d • $225,000 - $337,500

About The Position

Role Overview The Senior Vice President, Global Relationship Management – US Asset Managers, is a senior leadership role responsible for overseeing State Street’s North America Asset Manager client portfolio. This portfolio comprises approximately 550 clients, generates ~$700 million in annual revenue, and represents ~$1 trillion in Assets Under Custody/Administration (AUC/A). This role operates as a player‑coach, with accountability for both running and developing the Relationship Management team and directly managing a set of key client relationships. The SVP is responsible for setting strategy, driving revenue growth, ensuring service excellence, and serving as a senior escalation point for critical client matters. The role partners closely with Sales, Client Service, Product, Operations, and senior firm leadership to deliver a cohesive, high‑quality client experience and to protect and grow State Street’s franchise with US Asset Managers.

Requirements

• Bachelor’s degree required; advanced or graduate degree preferred.
• 15+ years of professional experience, with significant experience in Financial Services, including Relationship Management, Client Service, or Sales.
• Demonstrated experience leading and developing teams in a complex, matrixed organization.
• Proven ability to manage senior client relationships and earn trust at the Executive Leadership level.
• Strong understanding of the Asset Management industry and institutional financial services.
• Excellent verbal and written communication skills, with the ability to influence across senior internal and external stakeholders.
• Strong commercial acumen, including experience driving revenue growth while maintaining cost‑to‑serve discipline.
• Ability to operate effectively in ambiguity and lead through change.

Responsibilities

• Portfolio & Revenue Leadership Own overall performance of the US Asset Manager Relationship Management portfolio, including revenue retention, organic growth, and margin discipline across ~$700M in revenue.
• Drive achievement of portfolio‑level goals for organic growth, new business conversion, and share‑of-wallet expansion.
• Maintain deep understanding of portfolio concentration, risk, and opportunity, ensuring appropriate prioritization of resources across top‑tier and growth clients.
• Partner with Sales and Product leadership to shape and execute a forward‑looking growth strategy aligned with State Street’s broader Investment Services objectives.
• Team Leadership & Management Lead, manage, and develop the Relationship Management team, setting clear expectations for performance, client engagement, and collaboration.
• Actively coach and mentor Relationship Managers, including developing future leaders and ensuring strong succession planning.
• Set consistent standards for account planning, client coverage models, pipeline discipline, and CRM hygiene.
• Allocate coverage and capacity across the team to ensure appropriate focus on high‑value clients and strategic opportunities.
• Foster a culture of accountability, collaboration, and client‑centric execution across the team.
• Direct Client Ownership (Player‑Coach Model) Serve as the senior relationship owner for a defined set of strategic and complex client relationships, maintaining executive‑level connectivity.
• Strengthen and deepen client relationships through proactive engagement, senior‑level dialogue, and delivery of value‑added insights.
• Monitor and manage client sentiment (including NPS and qualitative feedback) and partner with delivery leaders to address service risks.
• Drive identification and execution of cross‑sell and upsell opportunities, while protecting existing revenue streams.
• Client Experience & Service Excellence Ensure contracted services are delivered to agreed standards and that issues are addressed promptly and effectively.
• Serve as a senior escalation point for critical service issues, operational risks, or reputational concerns, shepherding issues through resolution.
• Lead coordination across a virtual, cross‑functional team (Client Service, Operations, Product, Finance, Risk, Legal, Sales) to deliver a consistent, high‑quality client experience.
• Oversee client onboarding activity for new mandates, assets, and services, ensuring a high degree of client satisfaction and operational readiness.
• Governance, Risk & Commercial Discipline Oversee negotiation and execution of complex client contracts and commercial arrangements.
• Serve as the senior interface for compliance, regulatory, and reputational matters between clients and State Street.
• Ensure due diligence questionnaires, RFPs, and governance requirements are completed accurately and on time.
• Maintain strong oversight of billing accuracy, fee realization, and commercial outcomes across the portfolio.
• Reporting & Executive Communication Provide regular, executive‑level reporting on portfolio performance, client health, revenue trends, and risk.
• Prepare and deliver business overviews, account plans, and portfolio updates to senior internal stakeholders.
• Represent the US Asset Manager Relationship Management function in senior forums and leadership discussions.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level