Global Quality Tech Manager, Global Build Quality Program

Amazon • Dallas, TX

5d

About The Position

The Global Quality Tech Manager plays an essential role in AWS Data Center
Capacity Delivery's (DCCD) Global Build Quality (GBQ) Program. This position is
responsible for overseeing quality assurance and control (QAQC) processes
through governance and programmatic control throughout the lifecycle of data
center design, development, construction and retrofit, ensuring that all work
meets AWS's high standards for quality, safety, and performance.
As part of the GBQ Program, this role supports the drive toward global
standardization, unified measurement frameworks, and systematic quality
improvements across the Data Center Capacity Delivery ecosystem. The Global
Quality Tech Manager will help address critical challenges including
construction rework and commissioning delays by implementing consistent quality
control mechanisms and leveraging collective learnings and best practices at
scale. This position provides comprehensive quality oversight and governance
from design through operations handoff, with initial focus on construction and
commissioning phases and planned expansion through post-completion support
periods.

Requirements

• Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience creating reports, interpreting metrics and driving overall insights or analysis
• Bachelor's degree in Construction Management, Electrical, Mechanical, Civil Engineering, or a similar technical discipline
• Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Nice To Haves

• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
• Experience in auditing, risk management, compliance, program management, or quality management systems
• Six Sigma Green Belt, or Six Sigma Black Belt certification
• Project Management Professional (PMP) or equivalent certification
• Experience in project management in data centers or comparable critical infrastructure
• ASQ certification (Certified Quality Manager or Certified Quality Engineer).

Responsibilities

• Develop, publish, and maintain global quality assurance and control standards, policies, frameworks, and procedures that govern data center construction projects across all AWS regions.
• Establish and enforce global quality control plan templates, inspection checklists for manufacturing and on-site work, acceptance criteria, and standardized documentation requirements.
• Define global quality metrics and Key Performance Indicators (KPIs) to measure and benchmark quality performance across all regions and projects.
• Create and maintain a global quality management system (QMS) that ensures consistency and compliance across all project phases—from design through operations handoff and post-completion support periods.
• Develop standardized design review criteria focused on ease of construction, long-term maintenance, and quality assurance measures applicable to all global projects.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level