Global Process Specialist REMOTE
About The Position
The Global Process Specialist assists with the review, evaluation, recommendation, and implementation of improvements to processes that support internal and external customers. He/She monitors the health of assigned processes, programs, policies, systems and tools to identify areas of process improvement. This position assists with the research, evaluation, development and implementation of solutions to eliminate identified issues. The Global Process Specialist collaborates with UPS systems groups and other internal customers in the deployment of new processes and streamlining current processes.
Requirements
- Experience working in an Agile delivery environment, collaborating with product owners, technology teams, and business stakeholders
- Experience writing and refining user stories, including acceptance criteria, and supporting backlog grooming and sprint activities
- Strong troubleshooting and problem‑solving skills, with the ability to investigate process or system issues, identify root causes, and recommend solutions
- Hands-on experience supporting User Acceptance Testing (UAT), including test scenario development, execution, defect tracking, and validation of business requirements
- Ability to monitor the health of processes, programs, policies, systems, and tools to identify gaps, risks, and opportunities for continuous improvement
- Experience supporting the deployment of new processes and enhancements to existing workflows in partnership with systems and technology teams
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Experience with claims-related processes and applications
- Experience supporting global or enterprise-scale process change initiatives
- Experience with SQL and Power BI
Responsibilities
- Assists with the review, evaluation, recommendation, and implementation of improvements to processes that support internal and external customers.
- Monitors the health of assigned processes, programs, policies, systems and tools to identify areas of process improvement.
- Assists with the research, evaluation, development and implementation of solutions to eliminate identified issues.
- Collaborates with UPS systems groups and other internal customers in the deployment of new processes and streamlining current processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
