Global Process Owner, Contract Management

Booking Holdings (NASDAQ: BKNG) • New York, NY

20h • Hybrid

About The Position

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings. This role is eligible for our hybrid work model: Two days in-office. The GBS Organization provides services to the Booking Holdings Brands, which consist of Enterprise Program and Change Management, Process Excellence, and Global Process Ownership, to name a few. The Global Process Ownership “GPO” organization oversees the Procure to Pay, Source to Contract, and select Record to Report Processes (such as Intercompany, Fixed Assets, Lease Accounting, Corporate, and Statutory Accounting) We are currently in the process of recruiting for a Global Process Owner - Contract Lifecycle Management. The role is responsible for the global, end-to-end standardization, design, implementation, and continuous improvement of our CLM process, from contract creation to renewal/termination. The role will ensure consistent and efficient contract processes across all brands, driving compliance, efficiency, and strategic value through effective contract management. This includes all contract types for both procurement and revenue agreements. This leader will work closely with legal, legal operations, sourcing, procurement, and accounts payable teams - in order to drive continuously towards a more standard, efficient, and effective business process. The role will have direct reports consisting of a team of analysts responsible for overall process design and analysis, in addition to a contract admin team (CAT) responsible for initiating contracts through workflow, ensuring appropriate approvals, and following delegation of authority through signatures. In this role you will get to: Process Design and Strategy: Develop and maintain the overall strategy and framework for CLM processes globally, working closely with both Source to Contract and (S2C) and Procure to Pay (S2P) leaders to ensure a fully connected Source to Pay (S2P) design as well as Revenue leaders Standardization: Establish consistent, global standards for CLM processes to improve efficiency and reduce risk across the enterprise Performance Management: Define and track Key Performance Indicators (KPIs) to monitor the effectiveness of the CLM process and report on performance to leadership and various steering committees Process Improvement: Identify areas for improvement, implement changes, and champion technology in close partnership with the Financial Systems organization Vision and Framework: Create a global vision and end-to-end framework for CLM, ensuring it aligns with the company's strategic business outcomes. People Leadership: Oversee process and operations teams in support of the overall contract lifecycle process - including people development and career progression.

Requirements

• Bachelor’s Degree in Accounting, Finance, or General Management (advanced degree or MBA preferred)
• Program or project management experience required
• 9/10+ years of progressive Finance, Accounting, or related experience in a complex multinational organization
• Experience leading and supporting cross-functional processes and teams with an emphasis on legal or compliance functions
• Ability to influence and drive change at the highest levels of the organization
• Proven Leadership of teams and business processes
• Demonstrated experience working effectively in a matrixed global environment
• Demonstrable experience of executing process transformation initiatives or delivering enterprise systems
• In-depth understanding of Contract management leading practices and experience with Conga, iValua, and other contract management systems
• Translating enterprise strategy into operational goals, objectives, and a global process roadmap
• Leading within an outsourced or shared services environment
• Implementing business process changes to improve operating efficiencies
• Leading the execution of a global strategy for an end-to-end process, including the implementation of associated technologies
• Prioritizing process-related improvements and opportunities, and building business cases to quantify cost/ benefit position
• Making key decisions related to business process management, including target setting, process performance, and financial management
• Driving major process redesign efforts and being accountable for implementation
• Managing effectively through uncertainty and change

Nice To Haves

• Formal continuous improvement (e.g. LEAN / Six Sigma) and/or project management (e.g. PMP) certification/training is desirable
• Experience with Shared Services and/ or Outsourced Service Delivery Models preferred
• Experience using Intake management software (ORO, Zip, etc.), Contract Management software (Conga), and familiarity with Contract Management, Procurement & A/R systems and interfaces - SAP, Ivalua or similar systems

Responsibilities

• Develop and maintain the overall strategy and framework for CLM processes globally, working closely with both Source to Contract and (S2C) and Procure to Pay (S2P) leaders to ensure a fully connected Source to Pay (S2P) design as well as Revenue leaders
• Establish consistent, global standards for CLM processes to improve efficiency and reduce risk across the enterprise
• Define and track Key Performance Indicators (KPIs) to monitor the effectiveness of the CLM process and report on performance to leadership and various steering committees
• Identify areas for improvement, implement changes, and champion technology in close partnership with the Financial Systems organization
• Create a global vision and end-to-end framework for CLM, ensuring it aligns with the company's strategic business outcomes.
• Oversee process and operations teams in support of the overall contract lifecycle process - including people development and career progression.

Benefits

• In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees