Global Process Leader - Sales & Marketing Cloud

Crown Equipment Corporation

2d•Hybrid

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting ExternalPrimary Responsibilities Responsible for representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics Responsible for designing, creating and maintaining key business processes with Crown’s CRM solution Responsible for ongoing support of Global users in Crown’s CRM solution Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and Perform necessary system configuration to achieve business requirements for the specific area. Coordinate system enhancements with Crown and Third-Party developers. Provide support for current users and Crown Help Desk. Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks. Provide training and support for Global implementation and updates to Crown’s CRM solution.

Requirements

High school diploma or equivalent, along with at least 8 years of experience is required.
Strong communication, computer and organizational skills
Occasional Travel (0-5%)

Nice To Haves

Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related field
Experience in writing and communicating technical processes and configuration documents
SAP Hybris programming, development knowledge, and experience
Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud

Responsibilities

Responsible for representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
Responsible for designing, creating and maintaining key business processes with Crown’s CRM solution
Responsible for ongoing support of Global users in Crown’s CRM solution
Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
Perform necessary system configuration to achieve business requirements for the specific area.
Coordinate system enhancements with Crown and Third-Party developers.
Provide support for current users and Crown Help Desk.
Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
Provide training and support for Global implementation and updates to Crown’s CRM solution.