Global Pre-Sales Specialist (Fully Remote)

CoverGo

2d•Remote

About The Position

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global next-gen insurance platform for health, life, and P&C We work with insurance enterprise clients such as AXA, Bupa, MSIG, Marsh, Sun Life, Dai-ichi, and many more We have been recognized as the leading insurtech company by Fortune, Financial Times, CNBC, Statista, Asia Insurance Review and many others We're an international, diverse team of over 250 people with 40 nationalities and team members working remotely from all over the world We are backed by reputable VC funds and strategic institutional investors We have a global presence and clients in Asia, Europe, the Middle East, Africa, North America and Latin America We have built one of the fastest growing insurtech ecosystems with over 100K followers on LinkedIn We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world The Global Pre-Sales Specialist will support the centralized global pre-sales function, working closely with the Global Pre-Sales Manager to manage and execute pre-sales activities across regions. This role focuses on responding to RFPs, RFIs, customer questionnaires, due diligence requests, and security/IT inquiries, while maintaining and improving standardized documentation, methodologies, and templates.

Requirements

At least 2+ years of experience in pre-sales, sales operations, solutions consulting, or a similar customer-facing role for a SaaS or IT company.
Strong exposure to SaaS, enterprise software, or technology-enabled services is required.
Experience in the insurance industry is required
Strong experience responding to RFPs, RFIs, and customer questionnaires.
Familiarity with security, IT, compliance, and due diligence processes in a B2B environment.
Strong verbal and written communication skills with attention to detail and consistency.
Ability to manage multiple requests across regions and deadlines.
Comfortable working cross-functionally with technical and non-technical teams.
Understanding of common security frameworks (e.g., ISO 27001, SOC 2, GDPR) is a plus.

Responsibilities

Support global pre-sales activities across all deals entering the pre-sales stage.
Own and contribute to responses for RFPs, RFIs, and other formal customer requests.
Complete customer questionnaires related to product capabilities, compliance, security, IT, and operations.
Coordinate with internal stakeholders (Security, IT, Product, Legal, Compliance, Finance) for complex or in-depth responses.
Maintain and continuously improve a centralized pre-sales knowledge base ensuring documentation is current, accurate, and aligned with company policies and product updates.
Provide first-level responses to security, IT, and due diligence questionnaires using approved standard answers and escalating complex request to relevant teams
Work closely with the Global Pre-Sales Manager to balance workload and prioritize opportunities.
Partner with Sales team members to ensure timely, high-quality pre-sales support.
Identify opportunities to streamline pre-sales processes and improve response efficiency.