Gobal PMO $ Quality Manager

Shape Corp.•Grand Haven Charter Township, MI

About The Position

The Global PMO & Quality Manager supports and deputizes for the Global Director of Quality & Program Management, ensuring effective governance, coordination, and execution of Shape Corp's global quality systems and program management processes. This role drives day-to-day operational excellence across the global network, enabling consistent delivery of high-quality products and flawless program launches. Acting as a central integrator, the Manager oversees global PMO operations, monitors program health, and ensures adherence to enterprise standards, methods, and KPIs. The role leads cross-functional alignment between Engineering, Program Management, Operations, and Commercial teams to ensure early risk identification, disciplined launch readiness, and seamless handover to production. In the quality domain, the Manager supports the deployment of harmonized systems, best practices, and digital tools that enhance compliance, customer satisfaction, and continuous improvement. As deputy to the Global Director, this role provides leadership to regional teams, facilitates global governance routines, and ensures that both new programs and current production consistently meet Shape's expectations for safety, quality, and performance.

Requirements

Engineering degree or related field degree required. Master of engineering preferred.
A minimum of 5 years of Quality Engineer experience and 5 to 10 years' experience in automotive manufacturing management
Experience with Product Warranty documentation.
Strong experience in customer relations.
Proven experience in leading and developing Quality and Program functional team members.
Willingness to travel domestically and internationally as required.
Experience with a Program Management System (i.e., standards, tools, methods).
Travel up to 30% of the time.
VISION : Envisions a desired future and generates excitement by conveying a compelling, shared vision
DEVELOPMENT : Fosters a development culture by encouraging all team members to embrace a growth mindset and taking actions daily to develop themselves and those around them
COMMUNICATION : Communicates well and frequently provides explanations to stakeholders
TRUST : Influences others by building credibility and positive relationships rather than relying on authority to generate momentum around Shape priorities
PROBLEM SOLVING : Continuous improvement and the use of proven, problem-solving methodologies Demonstrated competency using tools like 5 why, 8D, Ishakawa Diagram, Root Cause Analysis
Relationship building and inclusion (Interpersonal savvy) : Relates comfortably with people across levels, functions, cultures, geographies, ages, genders, class, backgrounds, disabilities, ethnicities. Builds rapport in an open, friendly, and accepting way, even when facing difficult or tense situations. Identifies interpersonal and group dynamics and reacts effectively. Actively work toward reducing bias in decision making and support equitable treatment and opportunity for all.
GD&T and tolerance stack up applications.
Customer specific Program Development, e.g., AIAG Automotive Core Tools.
Quality Management Systems, e.g. ISO9001, IATF16949, VDA 6.1/6.3.
Strong industrialization skills through design for manufacturability and knowledge of Shape processes and product
Strong SES principles and leadership
Auditing
Negotiation: Able to reach agreement, compromise, and win concessions without damaging relationships. Effectively explore interests and options to find common ground and achieve outcomes that maximize value for Shape and stakeholders.
Organizational Savvy. Maneuvers comfortably through complex people, policy and organizational dynamics. Understands how to communicate with headquarters and advocate for and describe issues, and how to translate corporate initiatives locally.
Business and Financial Acumen. Demonstrate an understanding of the company's business strategy, organizational structure, financial concepts (such as budgeting and forecasting), core processes and technologies. Recognize personal role in the performance of the organization and incorporate business impact into decision making. Maximize results by aligning work activities with the organization's goals, needs and values.
Project Management. Develop and execute work plans and timelines using methods and/or software to drive effective and timely completion of project milestones and deliverables in accordance with requirements and goals. Develop and manage risks, issues and opportunities. Implementing contingency plans and escalating issues to management that need support outside the core team. Think in a holistic, realistic, and futuristic manner, anticipating issues, mitigating obstacles and business disruptions that might prevent the achievement of department goals. This candidate would become an expert of the Shape Program Management System process allowing him/her to facilitate trainings with new hires as part of the onboarding process.
Customer Focus. Demonstrate the capacity to anticipate, identify and understand the wants and needs of customers and give priority to satisfying and exceeding them. Effectively manage customer expectations, enable the development and delivery of quality services and products, and place emphasis on building customer loyalty by continually enhancing the customer experience. Drive continuous improvement mindset within the organization through developing and enhancing procedures, sharing of lessons learned knowledge across regions and effective adherence to the SPMS (Shape Program Management System).

Nice To Haves

Master of engineering preferred.

Responsibilities

Help define and deploy the global program quality vision, strategy, and objectives aligned with corporate goals.
Support governance for quality systems, standards, and performance measurement across all business units and regions.
Lead global initiatives to achieve "zero defects," customer satisfaction, and world-class operational performance.
Help define, structure, optimize, drive compliance of the Shape Program Management System.
Ensure consistent application of APQP, PPAP, FMEA, and Control Plan methodologies.
Direct global audit readiness, internal audit schedules, and corrective action management.
Support improvement of Shape Program Management System as well as programs that reduce cost of poor non-quality (NQC), scrap, and warranty exposure.
Monitor and lead improvement of global performance metrics for programs and quality (KPI performance, profitability, PPM, NQC, customer scorecards etc.)
Lead program reviews at the Division level.
Partner with operations, engineering, sales and supply chain teams to ensure flawless launches and robust process capability and product conformance.
Ensure the transfer of know-how among Divisions and institutionalize the learnings through standard improvement.
Develop, manage and report on the Program Management budget and establish the Cost Tracking Matrix.
Provide operational support for programs within a division whenever necessary.
Serve as the senior program and quality interface with OEM customers, ensuring satisfaction, transparency, responsiveness, and issue resolution.
Lead escalation and recovery activities for critical customer concerns and field quality issues when requested.
Champion of Shape culture and core values; sets the example, create trust with quality and program organization and strong relationship and alignment with divisions and functions on strategy and initiatives.
Build and mentor a high-performing global quality and program organization that demonstrates technical excellence and cross-functional collaboration; define, optimize, realize staffing needs, assess and develop skills, identify successors.
Develop talent pipelines and training frameworks to strengthen problem-solving, analytical, and leadership capabilities.
Promote a proactive quality and program culture rooted in accountability, integrity, and continuous learning.