Global Physical Security Systems Technician

Herman Miller•Zeeland, MI

25d

About The Position

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. GENERAL PURPOSE Responsible for supporting Physical Security Systems hardware and software technology throughout the enterprise. Independently conducts field work, oversees contractor labor, and troubleshoots service issues according to department guidelines utilizing Milestone, Lenel, Bosch and other systems.

Requirements

High school diploma or equivalent
Two years' experience hands-on with physical security systems and related software with basic DC electrical and networking experience or an equivalent combination of education, training and experience.
Must be able to lift 50 lbs., bend, walk and twist.
Ability to travel up to 20% or as needed to achieve business objectives.
Strong problem solving, critical thinking, and interpersonal communication skills.
Strong customer focus.
Ability to effectively use office automation, communication, software and tools currently used in the HMI office environment.
Applies advanced problem-solving skills and executes solutions to complex problems independently
With guidance, plans and recommends to management the physical security systems and service requirements for the company.

Nice To Haves

Electrician's Trade License or associate's degree in computer science related field and demonstrated relevant work experience, preferred.
Lenel Certification or equivalent experience preferred
Milestone Certification or equivalent experience preferred
Bosch RPS Programming Experience Preferred
Basic knowledge of Network design and function
Ability to learn and integrate new technologies as business needs change.

Responsibilities

Coordinates contract install/service labor and reviews work for commissioning.
May lead small projects.
Advises and assists in annual security systems budgeting process.
Coordinates with external relationships to ensure the viability of all physical security systems, legacy and new, with the goal of minimal business disruption as the result of failed or improperly configured systems.
Ensures the coordination, installation, upgrade and conversion or servicing of alarm systems, access controls, video cameras, burglary, radio systems and all other types of physical security equipment.
Maintains an in-depth knowledge of the state-of-the-art security equipment standards and technology encompassing all physical security products.
Suggests system solutions to specific security concerns identified through customer request and security audits.
Perform additional responsibilities as requested to achieve business objectives.
Performs annual audits for various access control systems.
Provides product research, feasibility studies, project planning, tracking and quality assurance and overall vendor communication and management.
Reviews physical security system standards, policies, required upgrades, maintenance and day-to-day management of all security systems through system integrators or internal resources.
With guidance, plans and recommends to management the physical security systems and service requirements for the company.
Identifies errors, troubleshoots, and determines corrective action in existing systems.
Creates scope of work and requests for proposal for installation projects.
Interprets CAD/technical blueprints for construction design.
Coordinates vendor/installer technicians for project installs and service calls.
Administers infrastructure upgrades, implementations and integrations.
Anticipates technology solutions to solve current and future business needs.
Independently programs access control, intrusion detection, and camera equipment.
Independently installs and wires security system components
Tests and commissions new security equipment installations.
Determines the appropriate physical security techniques in balance with MillerKnoll practices to accomplish objectives.
Suggests technology solutions aligned with corporate security strategy and budget guidelines.
Performs additional responsibilities as requested to achieve business objectives.