Global Pet Relocation Manager

PetRelocation•Austin - REMOTE, TX

3d•$50,000 - $55,000•Remote

About The Position

We've been helping pets move all over the world since 2004. Our passionate team is fully remote, working from various locations but united by a shared love for animals and problem-solving. We believe in fostering a collaborative and supportive remote work environment where every team member’s contribution is valued, and we take immense pride in what we do. Check out this short video to see why we love our jobs at PetRelocation. PetRelocation provides management of full-service transportation services for pets around the globe. No move is too great nor animal too exotic for our team and our extensive international network. We handle everything from pre-export paperwork to international quarantine laws, from flight bookings to customs clearance. There are many life circumstances that prompt customers to seek our services, including relocation for job opportunities, employment transfers, military assignments, retirement, and more. Loving animals isn’t just a plus – it’s a prerequisite. We are seeking individuals who not only cherish their pets but are also dedicated to using their experience and passion to help our customers relocate the pets they love. As a Global Pet Relocation Manager, you will own the end-to-end relocation experience for clients, including Relocation Management Companies, employers, and individual pet owners. This role blends relationship management, sales, and operational coordination to ensure pets are relocated safely, compliantly, and with care. You will build trust by managing communication and expectations, guiding clients through complex requirements, and coordinating closely with internal teams and global service partners. Success in this role requires strong judgment, organization, and the ability to adapt in a constantly evolving regulatory environment.

Requirements

Excellent relationship management skills with a customer-solution focus.
Exceptional communication skills, both written and verbal.
Ability to handle ambiguity, adapt to change, and work under minimal supervision.
Proficiency in Microsoft Office Suite.
Prior experience with a customer relationship management (CRM) system.
Strong organizational, planning, and prioritization abilities.
Proven problem-solving skills and ability to make appropriate recommendations.
Strong attention to detail and information gathering abilities.
Ability to exercise independent judgment and discretion while adhering to company policies.
Demonstrated ability to build strong relationships with team members and external partners.

Nice To Haves

Experience working in a small or growing company.
Experience in the travel, logistics, or animal care industry.
Prior experience building processes and procedures.
Proficiency with Salesforce.
Prior experience working remotely or in a distributed team environment is preferred.
Demonstrated interest in maintaining professional and technical knowledge related to international pet travel and mobility, such as airline Live Animal Regulations (LAR), Animal Welfare Act (AWA) requirements, and other relevant guidelines.

Responsibilities

Client Acquisition and Management
Lead Qualification: Utilize multiple funnels and resources to identify and qualify potential clients.
Sales Pipeline Management: Convert leads in Salesforce (SF) and maintain an organized opportunity pipeline.
Client Consultation: Engage with clients to gather information, build value, and close sales.
Record Keeping: Maintain accurate client records and communication history in SF.
Move Planning and Logistics
Research and Compliance: Investigate and stay updated on travel requirements, logistical concerns, and regulations to ensure all relocations comply with international standards.
Move Planning: Determine the safest and most comfortable move options for pets, ensuring all arrangements align with brand standards.
Documentation and Verification: Request, review, and verify pet vaccination records and other required documents to facilitate smooth relocations.
Service Partner Coordination: Reach out to global service partners to obtain accurate quotes, verify travel requirements, and secure necessary import/export permits.
Move Plan Review: Present the proposed move plan to clients, counsel them on best practices, and address questions or concerns.
Service Finalization and Booking
Service Partner Liaison: Collaborate with global service partners to verify vet records, schedule final vet visits, and obtain necessary import/export permits and government endorsements.
Itinerary Coordination: Organize and finalize travel itineraries, including manifest cargo, flight bookings, and logistics with service partners.
Client Communication: Confirm pet relocation needs with clients, providing detailed travel itineraries, tracking links, and important contacts.
Travel Oversight & Support
Pre-Travel Guidance: Provide clients with tips and guidance for move day preparation.
Main Point of Contact: Serve as the primary contact between service partners and clients throughout the relocation process.
Journey Monitoring: Track the pet's journey to ensure all necessary steps and paperwork are completed and address any issues that arise during travel.
Final Delivery: Ensure the safe delivery of pets to their destination.
Relationship Management & Client Communication
Rapport Building: Establish personal connections with clients to build rapport and trust.
Timely Communication: Ensure prompt and professional communication with clients, external partners, and team members.
Issue Resolution: Address client requests, concerns, and inquiries promptly and effectively to maintain satisfaction.
Brand Representation: Uphold a friendly and positive demeanor while maintaining the brand voice in all communications.
Process Improvement and Collaboration:
Process Enhancement: Actively identify opportunities for improving processes and share ideas for enhancing efficiency and client experience.
Cross-Functional Collaboration: Work with cross-functional teams to build and refine procedures, ensuring they align with industry regulations like Live Animal Regulations (LAR) and the Animal Welfare Act (AWA).
Actively participate in improving processes by sharing knowledge, ideas, and suggestions.

Benefits

Remote work
Casual, collaborative culture
Meaningful work in a niche, mission-driven industry
Work Life Balance
Open paid time off from the start, with a recommendation to take around two weeks during the first year.
Paid holidays, including your birthday
Health & Financial Benefits
Medical, dental, and vision benefits with company contribution
Telemedicine medical visits
Wellness program with rewards
Ability to contribute to a 401(k) account
Pet insurance
Learning and Development
Exposure to the operational and regulatory complexity of international travel and service coordination in a global environment
Experience that strengthens qualifications for future roles in international operations, compliance, client service, or related support functions
Ability to manage work independently while collaborating closely with cross-functional team members and external service partners