Relocation Manager

Ace Relocation Systems, Inc.•Orlando, FL

2d•$45,000 - $60,000•Onsite

About The Position

EXPAT Relocation Solutions is an independent international and domestic household goods mover that draws on an extensive network of trusted partners to provide cost-effective moving services. Our team of relocation experts works with corporate mobility professionals to carry out their domestic and international employee relocation programs, as well as individuals managing their own moves. Are you? · Team-oriented? · Passionate about delivering exceptional customer service? If you answered yes, we want you to come to be a part of the EXPAT Team! Position Summary: The Relocation Manager manages the entirety of Ace Relocation System’s International or Domestic relocation process from door to door by managing imports, export, and third country relocations for corporate clients, agents and/or private individuals.

Requirements

Ability to manage own work on multiple projects concurrently.
Ability to work independently as well as in a collaborative team setting.
Strong communication skills with clients and team members.
Strong organizational skills with attention to detail and extreme accuracy.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and outlook.
Competent with Microsoft Team
Proficient in Internal Systems and Customer pricing portals
Bachelor’s degree or equivalent work experience
3+ Years related work experience.

Responsibilities

Communicate and respond promptly with transferees, corporate clients, agencies regarding shipment movement.
Pre-move and entitlement counseling, including a review of the relocation process.
Current on custom regulations to ensure final shipment of goods is timely and meets international compliance.
Monitor and track shipment status to ensure delivery dates are met.
Responsible for accurate record keeping including notes regarding changes and communications including but not limited to survey feedback.
Timely update client portals with relevant information.
Authorize all offsite services with vendors in various markets. Escalate as need to Operations Manager.
Work with claims team to ensure all supporting documentation is available to facilitate shipper claims.
Work with revenue processing team to ensure accurate and timely billing and maximize profitability on all files.