Global People Experience Partner

JLL•Dallas, IL

10d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our HR People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter. PXP teams will activate HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle. PXPs will use their Business acumen, HR expertise & local knowledge to enable Business & HR priorities. PXPs will deep dive, surface insights, & influence HR Service Delivery & HR/Talent COEs to improve & when required rebuild policies, processes, & tools that will enhance moments that matter unleashing WD talent to do their best work. This role will be supporting teams across the Globe.

Requirements

Experience delivering HR and operational activity within a complex and highly matrixed organization with the ability to balance competing requirements.
Highly skilled in using data & technology to improve employee experience, drive business performance, and streamline organization efficiency.
Leadership
Drive growth by developing and delivering exceptional People programs, initiatives, and activities grounded in best practices and industry knowledge.
Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & business priorities across the PXP team in an engaging and energized way.
Ability to lead through informal influence across regions and cultures to leverage organizational strengths.
An appetite for exceeding expectations and creating wow within the business & HR organization.
Problem Solving
Excellent organizational skills with a starter finisher mentality and acute attention to detail.
Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
Adept at managing multiple priorities/projects simultaneously.
Interpersonal Skills
Builds robust relationships and demonstrates a high degree of emotional intelligence.
Exceptional communicator and influencer.
Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders.
Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert.
A passion to work with people across a variety of backgrounds with the ability to formally and informally coach and upskill peers and colleagues.
Bachelor's degree or equivalent experience.
Must have experience supporting Global teams.
10+ years of HR experience with at least 5 in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
Demonstrated project management and change management experience.
Demonstrated experience using data to identify insights and drive action/change.
Experience in matrixed organization.
Ability to thrive in a dynamic and ambiguous environment.
Systems Used
Workday
Microsoft Suite
PeopleSoft

Responsibilities

Partner with Services leadership to understand business objectives; use metrics, trends, and industry experience to develop impactful People programs and initiatives; and execute critical People activities to support achieving business outcomes.
Partner with People Partners and use business acumen, HR expertise, and industry knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions across Business Units (Pillars).
Collaborate with other Business Line Regional Heads of PX to successfully and seamlessly activate all programs, initiatives, and activities to deliver a consistent & positive One JLL experience for all team members.
Activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc.
Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning.
Drive a culture of inclusion and transparency which celebrates our employee diversity and promotes a sense of belonging and value where every voice is heard.
Partner with HR COEs and product colleagues to create and deliver best in class HR tools, resources, processes, and overall experiences.
Lead ad hoc projects impacting business results and experience moments.
Collaborate with Employee Relations team to manage complex employee relations situations.
Proactively advise, consult, and coach business stakeholders/managers on performance management, quality conversations, team building, and personal development.
Support transition, expansion, and stabilization of M&A activity with particular focus on the employee experience.
Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.