Global Partnership Operations Manager – Strategic Accounts

SprintRay•Los Angeles, CA

21d•$100,000 - $120,000

About The Position

The Global Partnership Operations Manager is responsible for the operational leadership and execution of SprintRay’s most complex global partnership. This role ensures that all commercial, regulatory, product, inventory, and country activation workflows are aligned and executed across SprintRay US, SprintRay EU, and global distribution teams. This is a highly cross-functional, execution-focused leadership role. Success requires strong project management discipline, operational rigor, and the ability to orchestrate multiple internal stakeholders to ensure the partnership runs efficiently and scales globally. While the role supports strategic relationship management, its primary mandate is operational enablement, process alignment, and global execution.

Requirements

8–12+ years of experience in global program management, partnership operations, or complex cross-border account execution.
Strong project management experience in regulated industries (medical device, healthcare, manufacturing, or technology preferred).
Experience managing SKU governance, pricing models, inventory forecasting, or regulatory systems.
Proven ability to lead cross-functional initiatives across multiple regions and time zones.
High operational discipline and attention to detail.
Executive communication skills with ability to support strategic reviews.

Responsibilities

Serve as the central internal operator for the global strategic partnership.
Coordinate execution across US and EU teams to ensure process alignment and operational consistency.
Identify and resolve operational bottlenecks impacting the partnership.
Track and monitor new orders, product flow, inventory forecasting, and supply alignment.
Develop and manage global pricing structures (standard, DSO, education tiers).
Oversee demo unit approvals, discount tracking, and margin alignment.
Maintain SKU governance including new SKU creation, SpeedUp template management, and product codes.
Manage Product City (Straumann regulatory system) uploads and documentation accuracy.
Ensure regulatory readiness for product launches and country expansions.
Maintain data integrity across systems affecting global partnership execution.
Lead operational readiness for new country activations (e.g., AUS, NZ, Turkey, Mexico, Chile, Japan, Thailand, Korea, Singapore, Brazil).
Enable new invoice and logistics flows.
Build repeatable activation playbooks for global scaling.
Align supply chain, regulatory, pricing, and product readiness prior to launch.
Oversee operational coordination for co-branded product development initiatives.
Track development timelines, regulatory milestones, and global rollout readiness.
Ensure alignment between product development and distribution enablement.
Unify processes between SprintRay US and SprintRay EU (e.g., PTP, invoicing, pricing structures).
Document workflows and create durable internal systems to support scaling.
Build dashboards and tracking tools to improve visibility and accountability.