Global Partner Program (Mid-Market) Director

Arrow Electronics•Indianapolis, IN

23h•Remote

About The Position

What You'll Be Doing: Program Strategy & Framework Ownership: Define and maintain the multi-tier program architecture, govern policies globally while enabling regional flexibility. Benefits, Incentives & Financial Model: Curate benefits catalog (discounts, rebates, MDF, financing), model economics, and refresh annually. Enablement, Training & Labs: Launch Arrow Academy tracks, certifications, demo labs, and measure enablement KPIs. Digital Portal & AI-Driven Insights: Enhance ArrowOne portal with quoting, content, localized UX, and AI insights; drive adoption. Growth Programs & Revenue Motions: Implement new logo bonuses, cross-sell incentives, recurring revenue emphasis, loyalty points, lead pass, and campaign-in-a-box. Regionalization & Localization: Ensure global consistency with local adaptation and multilingual support. Partner Community & Voice: Establish Partner Advisory Councils and feedback programs. Governance, Compliance & Transparency: Create operating model, publish advancement paths and eligibility rules. Success Metrics (KPIs) Mid-market revenue growth and partner profitability uplift by tier. Tier progression velocity (partners advancing per quarter). Net-new mid-market customers acquired; multi-line deal adoption; recurring revenue mix. Portal adoption and enablement outcomes (training completions, certifications). MDF utilization & campaign performance; lead pass conversion; partner satisfaction (NPS). What We Are Looking For: 10–15+ years in channel/distribution or vendor programs; proven record designing tiered global partner programs. Experience building financial models for discounts/rebates/MDF and subscription/consumption motions. Product/program leadership for partner portals with embedded analytics/AI; data-driven decisioning. Comfort working across Supplier Management, Sales, Marketing, Finance/Arrow Capital, and regional teams. Global launch experience with localization and governance. Excellent communication; executive presence; ability to simplify complex programs and drive adoption. What You’ll Deliver in 6–12 Months Program Charter, Tier Policy & Playbook signed off; initial global launch in priority regions. Benefits catalog and funding model live; first rebate/MDF cycles executed. Enablement tracks in Arrow Academy and Labs; first certification cohorts completed. Portal enhancements released with AI insights and localized content; MAU and usage baselines achieved. First wave of growth programs with measurable impact reports.

Requirements

10–15+ years in channel/distribution or vendor programs; proven record designing tiered global partner programs.
Experience building financial models for discounts/rebates/MDF and subscription/consumption motions.
Product/program leadership for partner portals with embedded analytics/AI; data-driven decisioning.
Comfort working across Supplier Management, Sales, Marketing, Finance/Arrow Capital, and regional teams.
Global launch experience with localization and governance.
Excellent communication; executive presence; ability to simplify complex programs and drive adoption.

Responsibilities

Program Strategy & Framework Ownership: Define and maintain the multi-tier program architecture, govern policies globally while enabling regional flexibility.
Benefits, Incentives & Financial Model: Curate benefits catalog (discounts, rebates, MDF, financing), model economics, and refresh annually.
Enablement, Training & Labs: Launch Arrow Academy tracks, certifications, demo labs, and measure enablement KPIs.
Digital Portal & AI-Driven Insights: Enhance ArrowOne portal with quoting, content, localized UX, and AI insights; drive adoption.
Growth Programs & Revenue Motions: Implement new logo bonuses, cross-sell incentives, recurring revenue emphasis, loyalty points, lead pass, and campaign-in-a-box.
Regionalization & Localization: Ensure global consistency with local adaptation and multilingual support.
Partner Community & Voice: Establish Partner Advisory Councils and feedback programs.
Governance, Compliance & Transparency: Create operating model, publish advancement paths and eligibility rules.