Global P&C Process & Intelligent Ops Manager

Manpower • Milwaukee, WI

2d

About The Position

The Global P&C Process & Intelligent Ops Manager is responsible for leading the execution, governance, and continuous improvement of global P&C operational processes. This role manages the team responsible for handling HRSD cases and ensures consistent, timely, compliant, and high-quality delivery of P&C services across regions.
This role is also accountable for the creation, standardization, and governance of global P&C operational processes, ensuring consistency across regions and alignment with the global service delivery model. The Manager will define how work should be executed within HRSD and across supporting systems, establishing scalable and repeatable processes that enable automation and intelligent service delivery.
In addition to operational oversight, the role drives operational efficiency by identifying opportunities for process simplification, standardization, and intelligent automation, leveraging capabilities within HRSD and beyond. The Manager partners closely with HR Technology, COEs, and regional HR teams to translate HR policies and process designs into scalable operational workflows and recommend enhancements where technology can further optimize service delivery.

Requirements

• 5+ years of experience in HR operations, shared services, or HR service delivery
• Strong understanding of Hire-to-Retire operational processes and transaction management
• Demonstrated experience creating & standardizing global HR processes
• Demonstrated experience in process design, standardization, or continuous improvement
• Experience designing HRSD process workflows

Nice To Haves

• Exposure to automation, workflow tools, or AI-enabled service delivery in HRSD
• Experience working in global transformation or shared services environments
• Experience supporting HRSD implementations or workflow design

Responsibilities

• Own operational governance for HR case management, including SLAs, KPIs, quality controls, escalation management, and service performance monitoring
• Partner with HR Centers of Excellence (COEs) to translate policy and process designs into executable workflows within HRSD and supporting HR systems
• Collaborate with HR Technology teams to implement and optimize HRSD functionality, ensuring system effectively support operational execution and scale globally
• Define, design, and document end-to-end global P&C operational processes
• Establish and enforce standardized process frameworks across regions while accounting for local regulatory requirements
• Translate COE policies into operationally executable workflows, including ownership models, handoffs, and SLAs
• Identify and eliminate process fragmentation, redundancies, and manual work across regions
• Develop and maintain global standard operating procedures (SOPs) and process documentation aligned to HRSD execution
• Manage and develop global HR Operations team, including regional teams in LATAM and Portugal
• Ensure consistent global execution while accounting for regional legal and compliance requirements
• Foster a culture of accountability, operational discipline, and continuous improvement
• Other accountabilities assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees