Global Operations Manager - Growth Partnerships

Ingram Micro • Irvine, CA

3d

About The Position

Ingram Micro is seeking an experienced Operations Manager to support and scale our Strategic Partnerships business with a focus on DoiT, deals desk and billing and reporting operations, for Ingram’s IaaS vendors. This role plays a key part in driving operational excellence, ensuring deal accuracy, providing critical insights from billing and reporting data, and enabling smooth engagement between Ingram Micro and our hyperscaler partners.

Requirements

• 5+ years of experience in cloud operations, sales operations, billing operations, or vendor management.
• Strong analytical skills; advanced Excel/Sheets skills required (SQL, PowerBI, or Tableau a plus).
• Proven ability to manage cross‑functional processes in a fast‑paced environment.
• Excellent communication skills with the ability to simplify complex operational topics.
• Strong attention to detail and a mindset focused on process improvement and scalability.

Nice To Haves

• Experience working with AWS programs, billing data, or cloud marketplace operations preferred.

Responsibilities

• Deals Desk Operations – AWS PPAs (via DoiT) Manage the end‑to‑end AWS Private Pricing Agreement (PPA) workflow for DoiT‑supported AWS deals.
• Review incoming PPA requests for accuracy, completeness, and alignment with program rules.
• Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines.
• Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones.
• Maintain audit‑ready documentation for all PPA transactions.
• Metrics & Reporting – AWS Billing and Consumption Data Build performance dashboards tailored for leadership, Sales, and Vendor Management teams.
• Analyze customer and product‑level AWS usage to uncover insights that improve forecasting and profitability.
• Partner with Product Management and IT to define data and reporting requirements to ensure accurate and timely reporting is available via our existing reporting tools.
• Hyperscaler Vendor Operations Support Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.).
• Manage operational escalations, coordinating across cross‑functional teams to drive timely resolution.
• Document and improve processes impacting vendor programs, partner incentives, and marketplace operations.
• Process & Systems Ownership Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems.
• Maintain SOPs, knowledge bases, and process documentation.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees