Global Mobility Program Manager

Ciena • Baltimore, MD

2d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: You will report to the Global Mobility Director and play an integral part in the Global Mobility function, representing the Americas: US, Canada, Mexico, Central, and Latin America regions. Act as the primary contact for the Americas regions and collaborate closely with EMEA & APAC Mobility to ensure a globally consistent program and service experience for our business and employees. Assist with overseeing, implementing, and communicating Ciena’s Global Mobility programs and policies, covering Permanent and Temporary Relocations, Expatriate Assignments, Remote Work, and Extended Business Traveler. Use your consulting passion and experience to effectively advise stakeholders in resolving the Global Mobility challenges and to help achieve the intended business outcome while balancing a business investment and our employee experience. Serve as an in-house Global Mobility subject matter expert on immigration and tax topics of those regions and represent us in cross-functional projects with other internal subject matter experts, covering payroll, finance, tax, legal, and total rewards. Form close partnerships with our Business Partners, Talent Acquisition, and People Services teams within our People & Culture organization. Manage and collaborate with our external tax, immigration, and relocation vendors, ensuring an appropriate level of service for Ciena and our employees, setting proper expectations, and providing regular updates to the business and stakeholders. Be the leading example of process adherence and continuously seek improvement to our operating and delivery model through technology enablement or process streamlining, and leveraging AI capability. Stay attuned to Global Mobility trends or news and formulate thoughtful recommendations based on independent research and analysis with support across the Global Mobility team. Contribute to and/or lead projects involving our mobile workforce and provide administrative support for Global Mobility activities covering relocation, immigration, and tax.

Requirements

• Knowledge of the US and Canada immigration systems and tax laws, namely, but not limited to: US: H-1B/H-4, L-1, TN, F-1/J-1, O-1, PERM, LCA, EAD; Canada: LMIA, GTS, open and closed work permits, PNP, FSWP.
• Typically requires seven years of experience in Global Mobility, experience in external Consulting (ideally Big 4), Corporate roles, and three or more years of experience in Human Resource functions.
• Bachelor’s Degree in Human Resources, Business, Finance, or related field OR equivalent work experience in the Human Resources or Global Mobility Function.
• Strong communicator, including the ability to clearly and effectively communicate verbally and in writing to influence audiences at all levels in the organization, primarily in English.
• Experience automating, streamlining, and improving processes through simplification, technology, and a self-serving knowledge base.
• Strong vendor management skills through collaborating openly, upholding accountability, and setting clear roles & responsibilities.
• High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high-quality customer service.
• Fundamentally strong PC skills (Excel, Powerpoint, Workday, or other HRIS systems, ticketing, and mobility database platforms).

Nice To Haves

• Thrive in a fast-paced environment with the ability to shift between projects, case management, and continuous self-development or other priorities.
• Curious to learn about our industry and combine your business acumen and expertise to act as the Ciena mobility consultant.
• Ability to influence stakeholders and partners (HR, Business Leadership) with your recommendations.
• Strong organization skills and a self-starter.

Responsibilities

• Representing the Americas: US, Canada, Mexico, Central, and Latin America regions.
• Acting as the primary contact for the Americas regions and collaborate closely with EMEA & APAC Mobility to ensure a globally consistent program and service experience for our business and employees.
• Assisting with overseeing, implementing, and communicating Ciena’s Global Mobility programs and policies, covering Permanent and Temporary Relocations, Expatriate Assignments, Remote Work, and Extended Business Traveler.
• Effectively advise stakeholders in resolving the Global Mobility challenges and to help achieve the intended business outcome while balancing a business investment and our employee experience.
• Serving as an in-house Global Mobility subject matter expert on immigration and tax topics of those regions and represent us in cross-functional projects with other internal subject matter experts, covering payroll, finance, tax, legal, and total rewards.
• Forming close partnerships with our Business Partners, Talent Acquisition, and People Services teams within our People & Culture organization.
• Managing and collaborating with our external tax, immigration, and relocation vendors, ensuring an appropriate level of service for Ciena and our employees, setting proper expectations, and providing regular updates to the business and stakeholders.
• Seeking improvement to our operating and delivery model through technology enablement or process streamlining, and leveraging AI capability.
• Staying attuned to Global Mobility trends or news and formulate thoughtful recommendations based on independent research and analysis with support across the Global Mobility team.
• Contributing to and/or lead projects involving our mobile workforce and provide administrative support for Global Mobility activities covering relocation, immigration, and tax.

Benefits

• Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
• We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees