Global Key Account Director

Thomson Reuters • Frisco, TX

4d • $238,000 - $442,000

About The Position

In this opportunity as Global Key Account Director you will: Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets. Deep understanding of each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively. Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area. Identify growth opportunities to create needs and competitive solutions. Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters. Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer. Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer. Lead a global virtual team across Thomson Reuters; know whom to engage, how to engage them to ensure delivery for client. Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters. Ensure Thomson Reuters executives and others understand client needs; address over short- and long-term. Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators. Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters

Requirements

• BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred.
• 10+ years work experience including sales, business development and managing large customer relationships
• 5+ years’ industry experience at a minimum in one of the following industries, either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers. Strong network building in the industry and strategic partnering. (Energy, Financial Services, Technology and Healthcare)
• Strategic relationship/account management + consultative selling across sectors, focused on growing account value.
• Lead and influence global teams (directly and/or virtually) across geographies and business lines.
• Multi-functional track record (e.g., frontline sales, account management, sales/business ops, proposition/product management).
• Entrepreneurial, adaptable, and effective in ambiguous, fast-changing environments.
• Proven leader of complex strategic negotiations; strong follow-through on post-agreement delivery.
• Strong C-suite engagement and executive relationship-building with large, complex global accounts; rigorous account planning.
• Customer-first, outside-in mindset with strong influencing, problem-solving, conflict management, and innovative sales strategy execution.
• Excellent communicator/collaborator; resourceful, highly organized, able to prioritize; global market experience and willing to travel.

Responsibilities

• Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.
• Deep understanding of each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively.
• Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area.
• Identify growth opportunities to create needs and competitive solutions.
• Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings
• Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters.
• Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer.
• Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones.
• Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer.
• Lead a global virtual team across Thomson Reuters; know whom to engage, how to engage them to ensure delivery for client.
• Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters.
• Ensure Thomson Reuters executives and others understand client needs; address over short- and long-term.
• Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators.
• Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
• market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director