Global Incentive Compensation Manager

Salesforce•Irvine, CA

2d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Global Incentive Operations team ensures the accuracy and completion of the order-to-commission quota retirement process within Salesforce. This team manages ongoing attainment and associated operations for our indirect sales teams. In this role, you will provide guidance on resolutions while adhering to established policies and processes. This position is critical to our monthly and quarterly commission cycles and offers an outstanding opportunity to collaborate with the Global Revenue Operations Team.

Requirements

Bachelor’s Degree in Business, Finance, or a related field, and/or 2+ years of relevant work experience.
Strong experience with order management systems, preferably within a CRM environment.
Excellent problem-solving, analytical, and critical thinking skills.
Strong written and oral communication skills with the ability to work effectively across functional groups.
Detail-oriented and capable of prioritizing tasks in a fast-paced, dynamic environment.
Ability to work both independently and as a collaborative team player.
Advanced: Google Sheets, Google Slides, Google Docs, and Microsoft Excel.
Intermediate: Salesforce Reports & Dashboards and Slack.
Basic: Documentation.

Nice To Haves

Experience with ICM tools (e.g., Spiff, Xactly, Callidus, Varicent).
Familiarity with Tableau (Basic), SQL, or Quip.
Experience with AI tools (e.g., Gemini, NotebookLM, Slack Agents).

Responsibilities

Commission Management: Oversee the monthly commission process for indirect sales teams, ensuring calculations comply with commission plans and managing exception requests.
System Administration: Manage sales compensation plans within the Incentive Compensation Management (ICM) tool.
Sales Support: Act as a trusted advisor to the sales team by resolving inquiries via Slack or commission cases and processing adjustments as needed.
Cross-Functional Partnership: Partner with upstream and downstream business functions to support projects related to sales enablement, SOX readiness, and system integrations.
Strategy Execution: Collaborate with Design and Operations teams to execute policy decisions, including new fiscal year and mid-year changes.
Process Optimization: Create and document policy changes; leverage technology and AI to drive efficiency.
Data Analysis: Utilize data models and Salesforce objects to analyze gaps and implement process improvements based on existing functionality.