Global Director of Partner Governance & Processes

Sprinklr • Austin, NY

11d

About The Position

We are looking for a seasoned Global Director of Partner Governance & Processes to lead the development and execution of partner programs, operations, and tools—core pillars of our alliance strategy. This leader will play a critical role in shaping and measuring partner engagement, driving sales alignment, and enabling scalable performance across our ecosystem to support Sprinklr’s partner Go-to-Market success. As a key member of the alliance leadership team, you will be responsible for ensuring seamless execution and measurable impact in a highly visible and cross-functional capacity, directly responsible for leading and optimizing the operational framework supporting our global partner ecosystem. The Director will collaborate closely with global alliance leaders, regional stakeholders, and cross-functional teams to bring a disciplined, data-driven, and customer-obsessed approach through operational excellence and strategic enablement.

Requirements

• 5+ years working in Sales Operations for a leading and international SaaS software vendor, with a preference for candidates that have Partner Operations and Project Management experience.
• Proven success in leading cross-functional initiatives and managing complex stakeholder relationships.
• Experience working with SaaS vendors’ strategic compensation plans.
• Ability to communicate (orally and written) clearly and effectively.
• Strong analytical, interpersonal and relationship building skills.
• Strong sense of urgency and commitment to get the job done.
• Strong work ethic and personal drive to excel.
• Exceptional organizational skills and attention to detail.
• A great positive winning attitude that can inspire optimism and fun.
• Strategic Operator : Proven ability to drive alignment across global teams and influence key decisions.
• Inspirational Leader : Strong communicator with a collaborative leadership style and high integrity.
• Customer & Partner Obsessed : Committed to delivering exceptional experiences and outcomes for partners and customers.
• Execution-Focused : Demonstrated success in translating strategy into action and measurable results.
• Global Mindset : Experience working across geographies and cultures, with a deep understanding of global business dynamics.

Responsibilities

• Serve as a key member of the global alliance leadership team, guiding strategy and ensuring operational alignment across regions.
• Drive strategic thinking and execution in a dynamic, fast-paced environment, balancing long-term vision with short-term impact.
• Champion a culture of excellence, collaboration, and customer-centricity across the global alliance organization.
• Lead the operational cadence for global alliances, including planning, reviews, and performance tracking.
• Collaborate with additional teams across Sprinklr (Sales, Sales Operations, Legal, IT, Marketing, Finance) to execute partner programs and initiatives that benefit our ecosystem and Go-to-Market.
• Design and implement scalable processes for performance tracking, enablement, and engagement.
• Develop reporting for executive leadership teams regarding partner bookings, revenue, pipeline.
• Mitigate partner governance risk by ensuring regulatory compliance and audits for certifications and product authorizations.
• Develop and manage policies, KPIs, resource allocation models, and operational frameworks to support global alliance growth.
• Partner with finance, sales, and marketing to lead global forecasting, pipeline management, and revenue attribution for alliances.
• Establish and maintain robust performance metrics to measure the effectiveness of global alliance operations.
• Deliver actionable insights through data analysis and reporting to inform strategic decisions and drive partner success.
• Continuously optimize operational performance through feedback loops and process refinement.

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees