Global Credit Operations Program Manager

Bank of America • Jacksonville, FL

10d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. Line of Business Job Description: The Global Credit Operations Program Manager will act as an objective advisor to LOB heads across a broad set of processes within three businesses – Loan, Lease, and Global Trade. Leads the project management of future state fulfillment and servicing processes. May cover Mexico and Latin America projects in addition to US based programs/projects. Drives execution of key strategic initiatives. Areas of focus include: Program manage project timelines Participate in governance routines and ensuring the business aligns with Enterprise Change Standards Track program status and escalate as required Manage project deliverables and ensure key milestones are complete Present-out status to key leaders in technology, the line-of-business, and operations leadership Coordinate activities between multiple (related) projects Supports the Change and Transformation as well as the Operational Excellence program Intelligent automation deployment People/process change Analytics demonstrating change/measurement control planning Leads program planning, tracking, and execution. Adept at using portfolio and project management software to plan, schedule, and track work in real time.

Requirements

• Program/Project Management experience 1-3 plus years’
• Fulfillment, Service and Operations experience in a lending environment
• Experience leading cross-functional project teams
• 5-10+ years’ experience with project delivery work
• Working Knowledge of Enterprise Change Standards
• Bachelor’s college degree required
• Leadership level presentation experience

Nice To Haves

• PMP certification a plus
• Has experience in internal tools like PPRT, ChangeHub, AppHQ, etc…
• Global Loan, Lease, and/or Trade knowledge
• Lean Six Sigma certification or Lean Agile certification a plus

Responsibilities

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees