Program Manager, Prime Video Global Operations

Amazon • Seattle, WA

9h

About The Position

Prime Video offers customers a vast collection of movies, series, and sports—all
available to watch on hundreds of compatible devices. U.S. Prime members can
also subscribe to 100+ channels including Max, discovery+, Paramount+ with
SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no
extra apps to download, and no cable required.

Prime Video is just one of the savings, convenience, and entertainment benefits
included in a Prime membership. More than 200 million Prime members in 25
countries around the world enjoy access to Amazon’s enormous selection,
exceptional value, and fast delivery.

We are hiring a Program manager to transform complex business challenges into
innovative solutions that drive meaningful impact across Amazon's diverse
operations. As a strategic problem solver, you'll design and implement process
improvements that directly enhance customer experience and operational
efficiency.

Your day will be a dynamic blend of strategic thinking, collaborative
problem-solving, and data-driven decision-making. You'll navigate complex
business landscapes, working across multiple teams to develop and implement
transformative solutions that push the boundaries of operational excellence.

We are a collaborative network of strategic thinkers dedicated to solving
intricate business challenges. Our team spans multiple domains including AWS,
Supply Chain, Procurement, Operations, Devices, and Prime Video. We pride
ourselves on empowering our team members to think independently, drive
innovation, and create substantial business impact.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Program Strategy & Execution: Lead the full lifecycle of complex, cross-functional programs, from high-level strategy to tactical delivery across multiple organizations.
• Process Optimization: Design and launch comprehensive process and product improvements to enhance organizational efficiency and customer experience.
• Data-Driven Decision Making: Develop, implement, and govern KPI reporting and metrics to quantify program performance and provide visibility into critical milestones.
• Strategic Problem Solving: Identify and resolve complex operational challenges using data-driven insights and innovative strategic planning.
• Cross-Functional Leadership: Collaborate with engineering teams, business leaders, and stakeholders to prioritize initiatives and drive team-based projects.
• Risk Mitigation & Governance: Oversee gaps between systems and processes to reduce exposure to failure modes, ensuring requirements are documented and stakeholders are aligned.
• Technical Documentation: Author high-quality documentation for internal and external teams to define project scope, priority, and long-term impact.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed