Global Client Director, Dedicated Accounts

Elite Technology

3d•$120,000 - $150,000•Remote

About The Position

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview Elite is seeking an accomplished Global Client Director to oversee a single, high-value strategic client relationship. This role serves as the global point of accountability for all aspects of the client partnership—growth, retention, delivery excellence, and executive engagement. You will drive long-term success by aligning Elite’s solutions to the client’s business strategy, ensuring measurable impact and continued expansion across regions and product lines. Work Arrangement: Remote This role requires the individual to be based in Eastern Standard or Central Standard time zone.

Requirements

Bachelor's Degree in Business, Marketing, or a related field. MBA preferred
9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.
Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
Exceptional communication, presentation, and negotiation skills.
Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
Ability to travel up >50% as business needs require.
Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position.

Responsibilities

Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings.
Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
Perform other duties as assigned to support departmental and company objectives.

Benefits

Competitive Compensation Package ($120,000 - $150,000 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program