Director, Strategy & Planning - Global Accounts

Thomson Reuters • Frisco, NY

17h • Remote

About The Position

Director, Strategy & Planning - Global Accounts We are seeking an innovative and strategic leader to join our Sales team as the Strategy and Planning Leader for the Corporates customer segment with a focus on global accounts . This role is pivotal in shaping the future of our successful sales goals and driving initiatives that enhance customer satisfaction, retention, and growth. The ideal candidate will possess a strong strategic mindset, exceptional leadership skills, and a passion for delivering world-class customer experiences. Location: remote based position, person must be based in US. About the Role : In this opportunity as Director, Strategy & Planning-Global Accounts, you will: Strategic Development: Partnering with the global accounts leadership team . Th is position will l ead the creation and continuous improvement of the customer delivery model for the global accounts, ensuring alignment with overall business objectives and customer needs. Initiative Leadership: Drive initiatives focused at enhancing sales , retention , and expansion . Collaborate with cross-functional teams to implement strategies that deliver measurable results. Performance Analysis: Develop and utilize performance metrics , including functional KPI’s, to evaluate the effectiveness of sales and customer initiatives. Use data-driven insights to recommend and implement improvements. Customer Success Operations: Develop and execute annual plans, quarterly business reviews, and OKRs, while facilitating leadership meetings and channel communications . Collaboration and Influence: Work closely with Sales, Product, Marketing, and other key stakeholders to align customer success strategies with broader company goals. Influence and inspire teams to prioritize customer success. Customer Advocacy: Serve as a customer advocate within Thomson Reuters, ensuring that customer feedback and insights are incorporated into product development and service enhancements. Team Leadership: Mentor and develop a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement. Change Management: Lead change management efforts associated with new customer success initiatives, ensuring seamless adoption and integration.

Requirements

• Bachelor's degree
• MBA or related advanced degree preferred with 8+ years of experience in sales , customer success, strategy, finance, or planning roles, preferably within a corporate or B2B sector.
• Proven track record of developing and implementing successful customer success strategies
• Strong analytical skills with the ability to translate data into actionable insights
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Demonstrated leadership ability, with experience managing and developing high-performing teams.
• Excellent project management and organizational skills
• Experience working with enterprise-level customers in the B2B space
• Familiarity with customer success tools and technologies

Nice To Haves

• Knowledge of the legal, tax, accounting, or compliance industries is a plus

Responsibilities

• Strategic Development: Partnering with the global accounts leadership team . Th is position will l ead the creation and continuous improvement of the customer delivery model for the global accounts, ensuring alignment with overall business objectives and customer needs.
• Initiative Leadership: Drive initiatives focused at enhancing sales , retention , and expansion . Collaborate with cross-functional teams to implement strategies that deliver measurable results.
• Performance Analysis: Develop and utilize performance metrics , including functional KPI’s, to evaluate the effectiveness of sales and customer initiatives. Use data-driven insights to recommend and implement improvements.
• Customer Success Operations: Develop and execute annual plans, quarterly business reviews, and OKRs, while facilitating leadership meetings and channel communications .
• Collaboration and Influence: Work closely with Sales, Product, Marketing, and other key stakeholders to align customer success strategies with broader company goals. Influence and inspire teams to prioritize customer success.
• Customer Advocacy: Serve as a customer advocate within Thomson Reuters, ensuring that customer feedback and insights are incorporated into product development and service enhancements.
• Team Leadership: Mentor and develop a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Change Management: Lead change management efforts associated with new customer success initiatives, ensuring seamless adoption and integration.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
• market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director