Global Change & Communications Senior Specialist - Digital Products
About The Position
We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
Requirements
- 4-6 years of experience in change management role (consulting and/or project management-based experience a significant plus)
- Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
- University degree with demonstrated high academic achievement preferred
Nice To Haves
- Change management certification a plus
- Experience operating in an agile operating model preferred
- Exposure to behavioural science or related disciplines, with interest in developing expertise further
- Experience or passion for structuring and solving complex problems
Responsibilities
- Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
- Key change management behaviours including:
- Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
- Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
- Developing and delivering strategic user framed communication plans
- Write, review, and send user framed communications & content
- Developing training & enablement approaches & content
- Track change management & behavioral KPIs and metrics
- Engage with agile squads to understand roadmaps.
- Proactively identify and clearly articulate upcoming change & behaviors needed to support the roadmaps.
- Manage stakeholder expectations while working across multiple workstreams
- Collaborate with cross-functional teams, designers and vendors to facilitate change activities
- Supporting the integration of behavioral science into change management strategies
Benefits
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
