Global Account Manager for Top Hyperscaler or Colocation (f/m/d)

Hitachi•Santa Clara, CA

33d

About The Position

Are you ready to take on a pivotal role in driving strategic growth and fostering strong relationships with global customers? As a Global Account Manager for Top Hyperscaler and Colocation (f/m/d) at Hitachi Energy, you will have overall responsibility and accountability for a specific account, ensuring orders and growth, customer satisfaction, and collaborative engagement. You will lead an account team that spans across the globe, including direct reports and an account (executive) sponsor, all while reporting to the Industry Network Lead. Your mission is to foster and maintain strong relationships with your assigned global customer and drive long-term strategic growth. You are committed to understanding your customer's unique needs, challenges, business objectives, and strategy, guiding them towards the most effective solutions. You aim to establish Hitachi Energy as a cooperative performance partner, consistently delivering exceptional service and value, exceeding expectations, and continuously improving and innovating to contribute to the success of both your customer and our organization.

Requirements

Proven track record in medium to long-term planning and face-to-face selling across multiple lines of business
Ability to develop and implement medium to long-range sales plans and strategies to protect, grow, and diversify customer relationships
Expertise in identifying and managing interactions with existing customers to identify cross/up-sell and repeat sales opportunities
Strong skills in resolving customer issues and ensuring high-quality customer service
Experience in developing client retention and growth plans and strategies for profitable business development
Ability to review and report on customer retention, business opportunities, and market trends
Demonstrated success in achieving sales targets, whether selling directly to purchasers or through channel partners
Experience in establishing and implementing strategies with short to mid-term (1-3 years) impact on business results
Proven ability to lead multiple teams of directors, senior managers, and managers
Skills in developing plans for optimizing the organization, function, or sub-function and the talent required to execute strategies
Proficiency in using digital tools and technologies

Responsibilities

Strategic Account Planning:
Conduct annual account planning workshops and periodic reviews with customers.
Develop comprehensive account plans that align with customer goals, including CAPEX and OPEX spend, innovation opportunities, sustainability initiatives, and strategic solutions.
Lead the implementation of these plans to ensure customer satisfaction and loyalty.
Orders Achievement and Growth:
Achieve budget-oriented KPIs and drive growth through strategic wins.
Implement digital and service strategies to double up on performance.
Customer Relationship Management:
Develop and manage relationships at all levels within Hitachi Energy and the customer organization.
Act as the focal point for problem resolution and ensure consistent customer experience.
Understand customer pain points and become a valued strategic partner to senior executives.
Team Leadership:
Form and lead a global account team with enabling behavioral competencies.
Conduct regular meetings to ensure alignment and foster continuous learning and adaptation.
Lead Capture Teams to close significant opportunities.
Communication and Negotiation:
Demonstrate excellent communication skills to convey complex topics.
Develop imaginative sales strategies and navigate negotiations with finesse for win-win outcomes.
Utilize solutions selling and consultative selling techniques.
Administration:
Rely on company CRM for account administration and opportunity management.
Monitor competitor activity and formulate appropriate response strategies.
Participate in the Account Management community to share ideas and expertise.