Global Account Manager, Financial Services

Amazon.com, Inc.•New York, NY

36d

About The Position

AWS is seeking a world class sales professional to manage our global customer and partner relationship with a strategic banking financial services enterprise customer. The Account Manager is responsible for partnering with the customer to build strategic relationships, articulate a clear vision and generate business value. Successful Account Managers sell to the most strategic level within the account and implement a broad strategy for earning customer acceptance and service implementation. They work with diverse AWS groups (executive, solutions architecture, business development, marketing, alliance partners, enterprise support, product teams and professional services) to support customer needs. This includes responsibility for downstream sales and technical resources. Developing formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role. For more information on Amazon Web Services, please visit http://aws.amazon.com About AWS AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Requirements

7+ years of technology related sales, business development or equivalent experience
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
Experience in technology related sales, business development or equivalent
Experience increasing technology adoption and creating long-term transformational account strategies or equivalent
Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Nice To Haves

Knowledge of AWS or technology as a service (IaaS, SaaS, PaaS)
Experience (technical or educational) in Engineering or Computer Science
Experience as primary account manager of a global federated enterprise working with multiple business units and influencing governance and policy or equivalent
Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
Experience selling cloud solutions

Responsibilities

Lead the AWS customer account team.
Identify trusted advisor relationships with key customer contacts.
Work with internal AWS teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services), as well as external systems integrators and independent software vendors, to support the best business solution for customers.
Define a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.
Exhibit strong leadership presence and command group meetings. Be seen as an authority in communicating via email, phone, and face-to-face. Write executive briefing documents for senior executives at the company.
Operate with significant autonomy and discretion. A high degree of decision making is required in routine customer engagement; business judgment is critical.
Manage sales pipeline via Salesforce and facilitate stages of a sale.
Participate and lead in the negotiation and closing of legal agreements and contracts.
Maintain an operating knowledge of AWS's service catalog and relate them to solving customers' business problems.
Help define product requirements by understanding and evangelizing the needs of customers. Feedback via product feature requests and the product/service teams.
Work with marketing and communications to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on AWS.