Gift Services Manager

Palm Beach Atlantic University•West Palm Beach, FL

About The Position

In support of the university’s mission and objectives, the Gift Services Manager supports all aspects of fundraising related to gift processing including cash, stock, wire transfers, and other donation methods. This role manages gift acknowledgments, generates giving reports, conducts data analysis, and supports donor engagement efforts. The manager works independently while communicating effectively with a diverse range of donors and cross-functional teams. Gift Processing and Financial Transactions Management Manages and executes the accurate entry of all gifts, ensuring they are assigned to appropriate funds, campaigns, and appeals. Reconciles gift transactions and monitors gift revenue accounts, performing checks and balances to ensure accuracy. Liaises with the Business Office to ensure proper financial documentation and reporting. Supports the annual audit and fiscal year-end closing processes by providing necessary gift data and documentation. Manages the university’s donor giving platforms, ensuring smooth processing and user-friendly experiences for donors. Gift Acknowledgment and Donor Communications Works closely with the Development team to produce personalized gift and pledge acknowledgment correspondences, including pledge reminders and matching gift letters. Ensures timely and accurate delivery of thank-you letters, tax receipts, and donor communications. Communicates notable gifts to relevant university leadership to ensure recognition and engagement opportunities. Maintains consistent and effective communication with donors to enhance donor relations and retention Reporting, Data Management, and Analysis Produces, maintains, and distributes accurate and up-to-date gift reports and donor information to the finance and development teams. Conducts data analysis to track trends in donor behavior, campaign performance, and revenue generation. Assists with database management and the implementation of integration software to ensure efficient data flow and system functionality. Generates reports to support fundraising campaigns and donor stewardship efforts Cross-Department Collaboration and Donor Engagement Serves as a liaison between the Advancement team, Finance Office, and other university departments, ensuring alignment on gift processing and financial reporting. Collaborates with cross-functional teams to ensure seamless gift processing and donor engagement. Provides ongoing support to the Development team to help strategize and enhance donor relations and giving efforts. Communicates effectively with donors, responding to inquiries and ensuring satisfaction with the gift process. Other duties as assigned.

Requirements

Bachelor's degree in Business Administration, Non-profit Management, Finance, or other related field required.
2+ years of related experience in a fundraising, gift processing, or financial services setting.
Demonstrated experience in CRM systems, such as Blackbaud, Salesforce, or other similar platforms required.
Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
Business & Financial/Budget Acumen – Demonstrates knowledge and understanding of financial concepts, accounting, marketing and organizational functions.
Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
Technology – Strong aptitude to learn new technologies as department processes evolve.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods of time.
Ability to traverse campus and stairs.

Responsibilities

Manages and executes the accurate entry of all gifts, ensuring they are assigned to appropriate funds, campaigns, and appeals.
Reconciles gift transactions and monitors gift revenue accounts, performing checks and balances to ensure accuracy.
Liaises with the Business Office to ensure proper financial documentation and reporting.
Supports the annual audit and fiscal year-end closing processes by providing necessary gift data and documentation.
Manages the university’s donor giving platforms, ensuring smooth processing and user-friendly experiences for donors.
Works closely with the Development team to produce personalized gift and pledge acknowledgment correspondences, including pledge reminders and matching gift letters.
Ensures timely and accurate delivery of thank-you letters, tax receipts, and donor communications.
Communicates notable gifts to relevant university leadership to ensure recognition and engagement opportunities.
Maintains consistent and effective communication with donors to enhance donor relations and retention
Produces, maintains, and distributes accurate and up-to-date gift reports and donor information to the finance and development teams.
Conducts data analysis to track trends in donor behavior, campaign performance, and revenue generation.
Assists with database management and the implementation of integration software to ensure efficient data flow and system functionality.
Generates reports to support fundraising campaigns and donor stewardship efforts
Serves as a liaison between the Advancement team, Finance Office, and other university departments, ensuring alignment on gift processing and financial reporting.
Collaborates with cross-functional teams to ensure seamless gift processing and donor engagement.
Provides ongoing support to the Development team to help strategize and enhance donor relations and giving efforts.
Communicates effectively with donors, responding to inquiries and ensuring satisfaction with the gift process.
Other duties as assigned.