Gift Shop Manager

Monmouth University • West Long Branch, NJ

3d • $55,000 - $57,000 • Onsite

About The Position

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life, music, and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million, the Center is entering an exciting new chapter. On June 7, 2026, the Center will open its permanent 30,000 square-foot building open to the public, providing daily access to its archives, exhibitions, and educational programming. The Center anticipates welcoming more than 50,000 visitors annually—approximately 160 guests per day—requiring a strategic, customer-focused operation at the onset. Position Summary: We are looking for a professional, customer-service-oriented store manager to oversee daily retail and ticket operations at our gift shop. As a Gift Shop Manager, you will be responsible for maintaining high operational and organizational standards. You will be responsible for training new staff/volunteers and creating a welcoming environment for customers and staff members. Our ideal candidate should be motivated by customer satisfaction and be willing to work to improve satisfaction scores and create a better overall experience. You should be an excellent communicator and have leadership skills. Candidates should also have interpersonal de-escalation and problem-solving skills. This is an in-person, on-campus, non-remote position based in West Long Branch, NJ. For more information about the Center, please visit springsteenarchives.org.

Requirements

• Previous retail experience.
• Strong communication and interpersonal skills.
• 2+ years of experience using Shopify.
• Proficiency in inventory management, ticketing software POS systems.
• Ability to work flexible hours, including evenings and weekends.
• Basic financial insight for handling cash, budgets, and reporting.
• Interest in supporting our cultural and non-profit mission.
• Ability to stand and walk for up to 8 hours daily.
• Ability to lift up to 30 pounds.
• Ability to use a ladder to reach high items.
• Ability to bend to reach lower items.

Nice To Haves

• Retail leadership or supervisory role.
• Knowledge of Tessitura.

Responsibilities

• Manage daily activities, including opening/closing, ticketing, cash-handling, deposits, and end of day reconciliation.
• Train, schedule, and motivate employees, fostering a positive work environment.
• Monitor stock levels, order products, and create appealing, organized product displays.
• Address customer complaints, resolve issues, and ensure a high-quality, welcoming shopping experience.
• Maintain shop cleanliness and ensure safety protocols are followed.
• Collaborate with BSCAM staff on shop promotions and special events.
• Create visually appealing displays that align with exhibitions and programs.
• Responsible for sales performance and operational metrics, budgeting, and reporting.
• Maintain and update the product catalogue using Shopify POS.
• Ensure compliance with POS policies, procedures, and loss prevention.
• Other duties as assigned.

Benefits

• 403(b) Retirement Plan (8% employer contribution)
• Generous Paid Time Off
• Medical, Dental & Vision Insurance Benefits
• Tuition Remission for employee upon hire
• Tuition Remission for spouse or civil-union partner and IRS dependent after one-year of full-time continuous employment
• Generous Paid Time Off
• Employer paid Short & Long-Term Disability
• Employer sponsored Life Insurance
• Employee Assistance Program (EAP), FSA, Telehealth and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees