Gift Shop Attendant

Opal Key Resort & Marina•Key West, FL

About The Position

As a Gift Shop Attendant, you will have the great opportunity to be a positive part of our team! You will be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

Requirements

Must be able to speak, read, write English
Process cash, credit/debit and gift cards transactions via the Point of Sale (POS) system
Requires good communication skills, both verbal and written.
Must possess basic computational ability, including addition and subtraction and must accurately count currency and make change
Must possess basic computer skills and general knowledge of business software such as Word, Excel
Must have Weekend and Holiday availability
Knowledge of retail operations, including the ability to open and close the gift shop.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and stocking tasks. Must be able to lift a maximum of 30 pounds of inventory using proper lifting techniques, including squatting/bending at the knees, keeping a straight back and lifting with leg muscles.
Must be able to use a step ladder to reach higher placed shelves up to 6.5 feet
Must be able to use cleaning supplies, examples are, but not limited to; glass cleaner, bleach wipes, furniture polish.
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal.
Welcome and acknowledge all guests; anticipate and address guests needs
Know features and benefits of merchandise in the shop
Follow policies and procedures that affect inventory controls.
Maintain product knowledge of resort activities, facilities, and amenities to ensure personalized guest service.
Responsible for building rapport with guest, collecting monies and responsibility of the cash drawer.