Gift Processing Coordinator
About The Position
Writes and edits acknowledgement letters as well as email correspondence Responsible for entering all different types of donations into the fundraising database (cash, stock and in-kind), through the varied channels of all incoming gifts (lockbox, phone calls, online- credit cards, ACH, checks, etc.). This includes verifying uploads through system integrations and confirming accuracy. Responsible for preparing and sending acknowledgement letters to donors in a timely manner. Supports PNC lockbox, United Mail communication and spreadsheet uploads as well as monthly lockbox report for Finance team. Confirms online and offline matching gift paperwork, to ensure accuracy and efficiency. Ensures donor records are updated in fundraising database, through address changes, phone number updates and solicit codes, soft credits, etc. Helps the Development team answer the donation line and resolves any donor questions/issues. Communicates effectively with donors via phone, email or letters. Reviews and commits gift batches in fundraising database to ensure clean and accurate data is being added. Along with the Database Manager, responsible for implementing and maintaining an ongoing improved acknowledgment process calendar. Assist with Freestore Foodbank signature event data and registration. Oversee volunteers and data entry seasonal staff as needed during signature events and high donation periods
Requirements
- High School diploma or equivalent with bachelor’s degree preferred
- Minimum of two to three years data entry experience or equivalent formal training/education
- Proficient in Microsoft Office Suite
- Knowledge in fundraising databases, with preference for Raiser’s Edge and/or Humanitru experience
- Ability to work productively with frequent interruptions
- Communicate professionally/effectively with relevant members of the department as well as other parts of the organization and customers
- Ability to meet deadlines and function smoothly under deadlines and shifting priorities
- Strong writing and oral communication skills
- Must remain knowledgeable of all Freestore Foodbank programs, services and events
Responsibilities
- Writes and edits acknowledgement letters as well as email correspondence
- Responsible for entering all different types of donations into the fundraising database (cash, stock and in-kind), through the varied channels of all incoming gifts (lockbox, phone calls, online- credit cards, ACH, checks, etc.)
- Verifying uploads through system integrations and confirming accuracy
- Responsible for preparing and sending acknowledgement letters to donors in a timely manner
- Supports PNC lockbox, United Mail communication and spreadsheet uploads as well as monthly lockbox report for Finance team
- Confirms online and offline matching gift paperwork, to ensure accuracy and efficiency
- Ensures donor records are updated in fundraising database, through address changes, phone number updates and solicit codes, soft credits, etc.
- Helps the Development team answer the donation line and resolves any donor questions/issues
- Communicates effectively with donors via phone, email or letters
- Reviews and commits gift batches in fundraising database to ensure clean and accurate data is being added
- Along with the Database Manager, responsible for implementing and maintaining an ongoing improved acknowledgment process calendar
- Assist with Freestore Foodbank signature event data and registration
- Oversee volunteers and data entry seasonal staff as needed during signature events and high donation periods
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
