Gift Processing Coordinator - Portland, OR (hybrid)

Mercy Corps•Portland, OR

23h•$40,000 - $47,500•Hybrid

About The Position

The Gift Processing Coordinator performs the processing of daily donations into Mercy Corps’ donor database, with a focus on mass market direct mail, online, and monthly gifts, ensuring that all data entry is done in a timely and accurate fashion. They create and maintain accurate donation and constituent records in The Raiser’s Edge in accordance with established data standards and perform ongoing data hygiene tasks. They work closely with the rest of the Development Operations team and Mercy Corps’ partner vendors to expedite problem solving and handling of complex gift and data entry cases. The Gift Processing Coordinator backs up and cross trains with the Senior Coordinator, Major & Special Gifts. This role requires flexibility and openness to evolving responsibilities as systems, processes, and organizational needs change.

Requirements

1-year previous experience in nonprofits required, preferably in fundraising, development operations, or finance.
Experience with The Raiser’s Edge database or other donor database.
Solid Microsoft Office Suite skills, including high comfort level in Excel.
High detail orientation, especially with spreadsheets and reports.
Strong data entry experience with superior accuracy and speed.
Demonstrated ability to follow precise multi-step procedures, prioritize multiple complex tasks, and meet deadlines.
Effective verbal and written communication, relationship building, teamwork, flexibility and grace under pressure.

Nice To Haves

RE NXT experience a plus.

Responsibilities

GIFT PROCESSING AND CONSTITUENT RECORD UPDATES
Downloads donation transaction reports and files from various software and data sources; organizes, validates, and manipulates gift data in Excel and imports into The Raiser’s Edge donor database, following precise processing rules and ensuring accuracy on a large scale.
Guarantees correct gift coding (amount, appeal, fund, etc.) and provides specialized handling for more involved gifts including donor-advised funds, IRAs, and gifts with premiums.
Works closely with a variety of Mercy Corps’ partner vendors, including telemarketing and our donation processing center, to communicate and help troubleshoot data and systems needs/issues.
Serves as point person for monthly giving data and requirements for all monthly giving gift processing and records standards. Processes monthly giving signups and amount upgrades through the website, direct mail, and telemarketing campaigns. Validates and imports monthly gifts on a regular schedule.
Completes a variety of constituent and gift updates in The Raiser’s Edge including solicit code requests, deceased notifications, chargebacks, and refunds.
Effectively finds solutions to database problems that relate to gift and/or constituent records; provides expedited problem solving for complex gift and data entry questions from other team members.
OTHER
Completes tasks at the Portland, OR office three times per week including: opening, sorting, scanning, and recording donation mail, printing specialized donor tax receipts, working with Admin + Facilities Team to deposit checks in-house, and on rare occasions, completing in-person bank deposits.
Maintains a working knowledge of all Development Operations data systems, including The Raiser’s Edge donor database, Blackbaud Merchant Services, ActionKit online database, Braintree payment processing system, and others as necessary.
Creates and maintains documentation related to policies and procedures necessary to fulfill the position.
Handles banking information and payment card data in a secure and compliant manner, maintaining familiarity with PCI requirements.
Maintains donor confidence and protects Mercy Corps’ interests by keeping information confidential.
Cross-trains with and backs up the Senior Coordinator, Major & Special Gifts, able to fill in for that position as needed.
Contributes to team effort by accomplishing other duties as assigned.
SAFEGUARDING RESPONSIBILITIES
● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.